One Eighty Wellness Spa — Attraction in Auburn

My experience here was not that best. I am disappointed because I was really looking forward to finding a new esthetician in the area. I booked the appointment online for their Spa 180 facial which I thought included microdermabrasion and dermaplaning, the works. When I came in, the atmosphere was amazing and relaxing. The receptionist was very sweet and accommodating. I did not have to wait long. The esthetician that was doing my facial came out and greeted me. She was very sweet. I went into the room and she did a quick little consultation about my skin concerns. I explained to her my concerns and what I wanted out of this visit. We both agreed on a microdermabrasion and dermaplaning for my service as apart of the 180 facial. I could not relax once she started the service because she kept trying to up sell me products and services. It made me feel uncomfortable and like she was more after money than providing just a good guest experience. I explained to her what my skin likes and what I have found that works best for me and she sort of started arguing with me saying what I have been doing was wrong. I explained to her what I have been using has worked very well and I have had clear skin for several years now, but she proceeded to suggest other products and "educate" me making me feel like I did not know anything about my face. When she was performing the dermaplaning, she was bearing down on my face very hard and it was sort of painful which has never happened to me during dermaplaning. She nipped me a little bit around my lip. I just ignored the whole situation thinking maybe what she was doing was the right way. After that, she left for a little bit while I sat under light therapy. I thought next would be the microdermabrasion, but she put sunscreen on me and said ok we are done! I asked her that I thought we were doing the microdermabrasion too. She said she was sorry and thought we discussed different, but during the consultation I wanted both and we both agreed on both. I also booked it all online for both. I was so excited too so it was a big let down because I have waited weeks for this appointment and thought I would come out with new skin, new spa, and a new esthetician. She did not suggest to proceed with the microdermabrasion, but just changed the subject and kindly ended the service and let me change back in the room while she waited at the check out counter. I did not want to make a scene so I went with it. When I checked out she had a lot of products at the counter and I felt pressured. I declined them because I love the products I am already using. I just wanted a nice upkeep facial, not a whole new skin care artillery. She took some off of my bill because of the microdermabrasion miscommunication which was a good call. I thought to myself, well, next time will be better. So, I rebooked with her and just told myself I would be more firm about what I wanted out of my next visit because I really liked the place. Later that night, my skin felt a little tighter, but I did not think anything of it. The next morning my skin was red, I had these tiny, odd blisters around my face. I googled my reaction and a lot of images of bad reactions to dermaplaning came up and they looked like my specific reaction. I was so upset because out of all the dermaplanings I have gotten, this has never happened. My skin is still recovering. I had to buy special products for sensitive skin to help sooth and heal this and it has, but my texture is really weird now and I hope it gets back to normal soon. Just a huge let down. I am unsure if it was her bearing down too hard on my face or a product she used or both, because I normally do not have reactions to beauty products. I feel like I wasted $90. I will...

Terrible experience and terrible customer service. I will never be back. A friend and I had been looking forward to our hydrafacial appointments that we traveled out of town for. Lindsey my provider had to stop in the middle of my facial and left the room because she “felt nauseous.” She was gone for at least 5-10 minutes before she came back in. When she came back in she did 2 minutes of work on my face and said she was finished. I have had a hydrafacial before so I know what it’s supposed to feel like after. My face did not have a glow/ feel hydrated whatsoever. Lindsey told my friend she would not be able to do her hydrafacial and that there was no one else there that could do her facial. The front desk was extremely rude and offered no remorse for the situation and did not do anything to make it right. When I told her my facial was not finished and that I felt like I shouldn’t pay full price for the service I got, she asked Lindsey if she had finished and of course she said yes and made me pay full price for a procedure I know was not completed. My friend who didn’t get her facial, did not get an apology or any gesture to make up for the situation. She was just told that she wouldn’t be charged for today (obviously she didn’t get the service done). Overall I left with a very bad taste and will never be back and will not recommend to ANYONE. I would have put a zero star rating if...

I scheduled a lash lift and had a misunderstanding of the time of the appointment. When they called to tell me that I missed my time, the girl on the phone was incredibly rude, I didn't get her name, she then went on to tell me that they would be charging me the FULL amount of my appointment even though I explained to her that I was mixed up on the times, there was even a appointment available right after but they said they "could not" reschedule me. She told me to email the manager, so I did, and I explained the situation and was on the way to what I thought was my appointment, the email I received back had no ounce of remorse, I was sent the terms and conditions and that they charged my card. After emailing back asking to reschedule, they did not respond. I am extremely disappointed with how this was handled and cannot imagine that a misunderstanding hasn't happened before. Do not recommend this...