Doc's Video Games — Attraction in Aurora

This place is a scam of a store. Their 30 day back money guarantee of a defective console isn’t even upheld 30 hours after you spend $120 on the consul and then run around for the next 24 hours buying adapters to see if it will work. In the end we spent $250. We have tried to get this working on 3 different tv’s. All different kinds of tv’s. But it will work on their tv in the back that is 20 years old and no larger then a 20 inch screen plus non smart tv. They are willing to replace the defective cord we brought back to them 12 hours after this was bought. But when it comes to refunds they say they will not stand by their merchandise and do not do refunds just 30 hours later. After asking them to solve the issue they threw in another adapter, after getting it home, guess what it still doesn’t work. So we are out $250, stuck with a console that doesn’t work but we can keep spending our time and gas to keep having them replace it. We can get store credit too. Oh yay I should jump up and down for store credit of something I don’t want?! No I wanted a video game console that worked! I don’t trust this place. It may be a shot that some things work but their “guarantee” is worthless. I asked the employee, “what if the next one doesn’t work?” His answer was, “oh well, idk.” This place is no more reliable with their merchandise then buying a “real” diamond ring off of Temu. Again don’t trust this place.

Response to the store. The console does not show up at all. Not even a black screen. No signal on all three TV’s. This would be the fourth time returning to the store. Are you willing to pay for our gas and time because the console doesn’t work? It would be expected maybe returning once but not four times. It gets old especially After buying $250 worth of stuff to make it work. That includes the “free adapter” they gave us to make it work. After four times I just want our money back so we can go somewhere else more reliable. And the refunds signs are up for defective products. Our product is defective. Period....

I took in two games and a PSP memory card for either trade in credit or cash and Jose (employee that works there) was only trying to offer me 13 bucks cash and 20 in store credit. At first I was going to pass on the offer but I found two DS games that I was going to pick up for my wife. So I decided to do the in store credit, but Jose was only offering me 18 in store credit when he just told me 20 earlier when I got there. I then reminded him about it and he just tried to brush it off and gave me attitude telling me if I’m going to get the games or not. I decided to not take the games because he wasn’t being true to his word. I know two dollars of credit isn’t much to make it a big deal but he already was going to screw me over on how much he was offering me when I know if I took them to GameForce I could of gotten a bit more for Daxter, a PSP 1GB Memory Card and especially for DBZ Budokai 3. Ive been coming here for 5 years and never had a problem but lately that I’ve been coming, Jose hasn’t been giving me a rewards card because supposedly he’s already giving me a discount on my items when he hasn’t and I have the receipts to prove it. Not sure what his deal is but Nick on the other hand, always greets and welcomes me and doesn’t make me feel like I’m being rush to browse without being followed around the store. Nick also gives me a new rewards card every time I make a purchase when I need a new one, or stamps my card to get a discount. I recommend a lot of my friends to Docs, but after this I don’t even know...

Buy from this store if you're prepared to lose money.

I really tried giving this store a chance. I bought a PSP that ended up having a broken screen upon start. Normally, I would be okay with going back to the store and getting it exchanged, but that was not the case. I attempted to visit the store, and when I arrived, the employee was leaving the store and locking up (during the middle of the business day, around 4pm), and looked exasperated and unhappy to see me approaching the store. When he walked back in, he said very little to me as he examined the PSP. For about 15 minutes, I was greeted with nothing but exasperated sighs, not even so much as slight concern or acknowledgement of my frustration or existence. He said NOTHING to me, other than "we can't do anything about this".

After finding that they did not have PSP inventory at any of the stores, he simply stated Store Credit... for what? I'm not gonna return to the store, and I solely wanted a PSP. They said I could not get a refund, which is ridiculous, and basically my only option was to pay more to get a PSP Vita, almost an upcharge of about $70 - $80... I paid $80 already for the PSP.

Absolutely ridiculous and frustrating. Needless to say that I will not be returning to the store, ever, and I will not recommend this store to any of my friends or family. The poorest excuse for customer service I...