Savers — Attraction in Austin

Used to shop here on a regular basis, however they have taken away the dressing rooms "because of COVID" even though the actual dressing room removal only occured within the last month or two. So now obviously, you cannot try on any clothes before you buy them. Their "response" to this is by updating their exchange policy. Previously their exchange policy in short allowed you to exchange clothes and shoes (no other items) with intact tags and a valid receipt within 7 days of purchase and has now been extended to 14 days instead of 7 days. However even though their policy does not directly state it, according to employees its a "Direct Exchange" only. Meaning you have to go shop, then bring up your new items with your previously purchased ones and the value of the previously purchased items is deducted from the total for your new items. Overall it's a frustrating process. Not convenient or accommodating to shoppers. And not a good business practice. Especially considering the website's actual policy does doesn't state that the only option is a "direct exchange". There would be no loss on their part to issue a store credit on a card. Ultimately they still keep the original revenue and it encourages people to come back and shop again to use their credit. Get it together Savers. Put the dressing rooms back in or allow people to return their items for a...

UPDATE: This location has multiple bad reviews because long time shoppers mentioned they took away their dressing rooms “because of Covid” in the last couple of months this year of 2022. Also, that everything is self checkout. No wonder I had this treatment.

3 of their employees are very unhappy. Perhaps, they best obtain a different job that matches their persona and capabilities. Not acceptable for a second hand/donation company. I was told by a manager to bring up the clothes I did not want so I did that a couple of times. 2 clerks made rude and passive aggressive comments each time I did as I was told. They told me I should of put the clothes back myself when I saw it off the rack and hinted I should’ve known immediately that I didn’t want them. Bringing items to the front so they can be properly restocked is normal for nearly every retail store I know, and again I was told to bring the clothes to them. Very hostile environment. I’m just trying to support their business, I wasn’t being rude and I told them both I was asked to bring the clothes to them. I am a paying customer and why would I shop at a store where I would get insulted by their employees after doing exactly what their manager...

I’ve seen this store many times on tik tok and was excited to see what all the hype was about compared to other thrift stores. We got here at 7:30pm and were fully aware they closed at 8pm we were rushing. No one greeted us at the door. We went straight to the DVDs and started packing our cart. Every 5 minutes they kept reminding the store via intercom that the store closes at 8pm. Which is normal for stores to do near closing time. At 7:57 we start checking the DVDs making sure all the disks are inside and not too damaged. An employee kindly asked us to go to the register. Completely understandable. As we walk to the register i’m still checking the DVDs to not waste time. We ended up getting to the register right at 8pm. Literally on the dot. The employee there, Jackie, told us that the store had been closed now for 5 minutes and that we need to come back tomorrow. I said it’s barely 8pm unless they close at 7:55pm which is not staged anywhere in the store. she said they’ve been saying it’s closed via the intercom. legit wouldn’t let us check out at 8pm. The store itself was nice....