Avon-Washington Township Public Library — Attraction in Avon

I generally love this library. I count on it as a homeschooling mom. The Children's Services Department is awesome but I am very upset with the way they handled my situation and this is a review of that. I am signed up for their "courtesy" notifications that will tell me how many items I have due on the day I receive the notification. My notification told me I had 4 items due so when I logged in to see which ones were due, it said I owed $35 because the day before, 71 of my items had been due but I received no notification. Connor confirmed the notification system hadn't been working and that it was fixed on the day I called. So, my items were one day late, their notifications weren't working, and I called the next day. Barbara tells me because I have access to my account, I should know that sometimes their notifications don't work and they will not waive the one day of fees. I am appalled at the lack of customer service. These items were only one day overdue, eligible for renewal, and I counted on their "courtesy" notifications but it feels more like a trap. Not to mention, these items were eligible for renewal and they still wouldn't do anything about it. Bottom line is don't count on their notifications because they take no responsibility for...

This is my home base library and I loved the lighting, the quiet study room, the USB charging port, and the real time self check in, etc. And I love the library App that stores my library card bar code, makes the check out easier. But after I visited Brownsburg library I felt there is one thing Avon library could improve is to have the automatic renewal. I read a couple of reviews describing the overdue related issues, and felt the automatic renewal will ease all the pains. But I have to say my personal experience over the overdue was super pleasant. I misplaced a book for a month and thought I returned it already and the info on the app is different from what from the Website which showed I returned it so I was confused. Finally I found the book shockingly and brought to the front desk. The clerk friendly waved...

Very disappointed once again in the Avon Library. The library has a notification system that emails you when books are a few days from being due. I find that sometimes I get the notifications and sometimes I don’t. I brought this to the library‘s attention and they told me to check my computer settings and my junk mail folder. I checked my junk mail folder and it wasn’t there. The problem isn’t with my computer settings. Every other person/company that emails me sends it just fine. I have looked back at some reviews and found out that this problem has been going on FOR 6 YEARS! And the library has done nothing to fix it. I do understand that returning a library book on time is my responsibility, but don’t offer a service to your customers that...