Frost Bite — Restaurant in Avon

It’s sad to have watched just how quickly Frost Bite has declined. Mike, one of the new owners is extremely rude, unprofessional and untrustworthy. He allows food to be dropped on the floor and then served, allows his staff to be rude to customers, lacks the ability to show empathy when there is an issue and generally doesn’t care. Frost Bite is absolutely disgusting. Old melted ice cream on every table/chair, overflowing trash cans, active birds nests in nearly every ceiling light with bird poo droppings all over, dirty windows, sticky ordering window surface and menus that are so damaged it’s nearly impossible to see what’s available to order. Customer perception means everything to a business. He charges for water, .75 for a slice of cheese and nearly $1 for a dipping sauce. These things should be built in to the price. They have not a clue what they are doing and it shows. The customer service is terrible and not friendly. I don’t see Frost Bite being open for much longer. If the Health Department doesn’t shut them down then they will have ran off all of their customers. I’m waiting to see which happens first. Two of my teenaged family members worked there, myself and family encouraged them to seek other employment which they have. Mike short changes the payroll checks to his staff which caused us to have to calculate their checks each pay period and HE TAKES THE TIPS! If you’re considering tipping, DON’T! OR be sure to tip with cash. The staff will either not receive the credit card tips or they will only get a few dollars and he will keep the rest! I’m disappointed and saddened. Darleen, the manager, show her some grace if you decide to visit. She’s got to be overwhelmed with the lack of support she receives from ownership. I’m my opinion, she truly does try hard to keep things moving. I have sat on the thought of leaving this review for a couple of months but decided to leave one because our community deserves to know. Do better Frost Bite. This review is based on my personal observations...

Frost Bite was recently sold and the new owners are changing the food and ice cream! I always ordered a strawberry milkshake. It was good quality thick ice cream, and was full of strawberries. I ordered a strawberry shake today, it was extremely thin, taste like ice milk, and had no strawberries. My wife and kids always order chocolate shakes. They said the shake was thin and runny, and doesn't taste the same. They have also changed their tenderloins, and are using a different vendor for the sandwich buns. Cheese has always been free on your tenderloin, be prepared to pay $0.75 now! The new owners are looking to cut cost, so they can make more money! We will never go back to Frost Bite again! I'd highly recommend you go elsewhere, and hopefully the new owners will change the food and ice cream back to what it was before they bought it, or go out of business! They also bought another location, but not...

I had to wait at the speaker for quite some time before being waited on, even though there was one person. Not a huge deal- I figured maybe somebody was alone working. The older woman spoke very rudely and short on the speaker. “IS THAT ALL?!” every time I’d order something. You can tell she must’ve had a bad day, but if you’re acting like that, you have no place in customer service. For some reason, she handed me our things and was super rude then too. It made me mad because we’ve been there a couple times and it’s always been pleasant. This lady needs replaced or taught some manners. No reason for it. Edit to add** the owner claims there is no older woman. No, not geriatric old- I’m saying older, middle aged short woman. It was definitely recent- a couple hours ago. And the thing is, she wasn’t even there alone. She had at least one young man working with her who took our money for...