Kroger — Local services in Avon

This review is kind of a mixed bag, but, ultimately has a happy ending. I have a friend who sent me a Kroger e-gift card so that I could use it for fuel, but, it turns out, Kroger doesn't allow you to use e-gift cards for fuel, even though it says in the terms and conditions of the e-gift card that you can use it for fuel.

So, I spent an hour at this location in Avon trying to get it resolved but was unable to get it resolved because I didn't have certain personal information about the purchaser. Frankly, I don't understand why an e-gift card can't perform the same functions as an actual physical gift card. It would be great if Kroger could rectify this.

My hope is that in the future, Kroger will allow e-gift cards to be used to purchase fuel. With that said, the acting store manager I believe, Joseph, was really great about everything. He was literally on the phone for probably 30 minutes trying to get it resolved and he had to call a few different numbers to get to the correct department.

Unfortunately, as I said above, because I didn't have certain personal information about the purchaser, they could not move forward with the process. Joseph, however, went out of his way to help me and bought me $30 dollars worth of gas with HIS money.

Pretty amazing customer service and Joseph was cool as a cucumber the entire time because he knew I was stressed about the situation. I'm not mad at Kroger or anything, because I love shopping there. But, they really need to update the legalese in the terms and conditions with regard to their e-gift cards so that it doesn't say you can purchase fuel with an e-gift card.

Joseph is an amazing manager and human being for helping me because I truly did need to get gas and he made that happen. There are still great people out there who want to help and I am grateful that they exist, because we need as much human kindness as we can muster in this world. Because it is only us, as a collective, who can change this world.

Thank you for helping, Joseph, you are a good egg:) I will continue to be a loyal Kroger customer because outside of this minor snafu, Kroger is still the best grocery...

Tonight I went to pick up a few items after work, my son asked for some chicken tenders from the deli. I know from the past they will make some you just have to wait if they don’t have any ready. So when I asked for some a girl said I’m not sure how long it will take but she would get someone to help. A guy came out said they was out so I asked for potatoe wedges he said the were Out of those cause of big orders, mind you the last few times this same guy has told me the same thing they are always out. Finally this time I said are You sure or you just don’t want to make any. He said no they just placed an order. I decided this time to ask a manager cause it seems odd every time I went in they are out. So the manager went back and talked with him and sure enough he said they did place an order but they can use their fresh chicken and make some and he also found the wedges. The manager was very nice stating we need to take. Care of our customers and that he would have him start making the items. So I finished my other shopping and came back to the deli counter and they guy was like I took a phone order and had to make that first and haven’t”t started yours. I was like what are you a Serious? You are just full of excuses and walked away. How incompetent can one person be. Insubordination at its finest. They fdefinatly need to get this fool out of his position it’s obvious he doesn’t want to work. Mind blowing. When I checked out I seen the manager and told him what he said. He apologized tried to offer me something for my troubles. I told I’m not looking for anything free just would like good service. The manager also said he would handle it...

I shopped at the Avon, Indiana store this morning. The store by 267 and Rockville Road. An employee named Jane was stocking shelves and stopped to ask if she could help me find something as she saw me pondering over parchment paper. She figured out for me which was the better deal between the individual cut sheets of Kroger brand (all they carry) or the roll you tear off yourself of the Reynold's brand. She was very helpful and friendly. She could have just minded her own business and finished her job of stocking shelves. Her manager doesn't know the reason it took her longer stocking is because she helped me. Then another young lady named Renee talked me into signing up for a Kroger Visa card. She was such a sweet, gentle person. Nothing abrasive or pushy about her at all. She just told me why it made good business sense to have a Kroger Visa card. Wow! All those gas points! Not to mention, I can just pay my bill each month at the service desk. How easy is that?!I had such a positive experience in your store this morning and I just thought I'd tell you. I promise I do not know either of these...