Dogtopia of Canton — Attraction in Baltimore

I do not recommend this business. I have 2 puppies they are 5 months old (same litter). I was bombarded by ads on social media to try this daycare, so I bit the bullet. It was advertised the first day would be free and they would under go an evaluation. THIS IS STANDARD WITH ALL DOG DAYCARES NOTHING REALLY SPECIAL. I had 2 appointments set up where I was told to come with records they cancelled both then the day came for them to go to their evaluation I had Records in hand. 1 I was not accommodated the curbside service I think disability, race and socioeconomic status played a part in that. No problem I will walk the dogs to the door which I did. Now they try to sell you dog day care packages I was upfront and honest, im on disability and make a less then modest earning I can’t afford your packages I was thinking more of a once a week or once every other week. When they didn’t get the response they were looking for I’m guessing then is when they blocked access to the web cam I called all through out the day I went from the buck being passed as to who was responsible and promised through out the day in the next half hour it would be up and running IT NEVER HAPPENED. I went to pick my dogs up NO REPORT CARD. All of the things promised you never got. I went home I noticed my girl dog had a bite on her back skin broken and scabbed over. I ve had my puppies since 3 months they play and fight wrestle all day long never had broken skin EVER. This was a Friday. On Saturday early maybe about 8 am just 12 hours after leaving dog day care HE DROPPED A TOOTH THAT HAD BEEN CRACKED OUT HIS MOUTH ON THE SIDE. I would like to also note they reversed the collars in my dog they put the girl collar who is HALF THE SIZE OF HER BROTHER which means they had to adjust a yellow collar with flowers and but the BOY COLLAR a blue with colorful bones which swarms her around her neck. My car was towed Sunday or else I would have been right up there Monday morning. I called the and spoke to Jacquelyn a multitude of times and I requested to speak to the manager which is HANNAH. Hanna has dodged talking to me refused to call me back even 2 weeks later I called again to no avail. I was very mad two days ago when I called again for maybe the 10th time and Hannah refused to answer….. 👌 I PLACED AN ANIMAL CRUELTY CHARGE AGAINST THE FACILITY TODAY AND I HAVE ALSO CALLED THE...

This company reserves the right to refuse service to any customer, including those that raise concern after observing unnecessary force used to crate someone else's dog. They may make allegations against, or vilify your dog as a result of speaking up. Ultimately, it will be your word against theirs. Keep a close eye on the web cam and decide for yourself. It took me 2 visits to see something that was not okay.

*Edit: The following day I took the opportunity to speak with my vet objectively about what I had observed. She said there was absolutely no justified reason to handle a dog in the manner I saw. She said that anyone trained in dog behavior would know that. What is concerning is that when I spoke with the manager, she told me that she reviewed the tapes and did not see anything wrong, even if she admitted several times, (in front of other waiting customers) that she knew it looked bad. I am forced to question whether Dogtopia employees and management are adequately trained in animal behavior given this discrepancy. I trust my vet because they train for years to become doctors of...

My honest review is that this place is absolutely amazing and that I haven’t trusted any other place so often with my dog. Having Dogtopia nearby has really saved me in a pinch when I need to be gone a lot of the day, need to get stuff done at home, etc. It’s especially great amid covid because I won’t go to dog parks but don’t have a backyard. It’s also really hot — thanks global warming! — and for my black lab, long walks are not an option. I simply can’t take my dog here as often as I’d like to. It is kind of pricey but I also just don’t make the same amount of money as many people in this area, lots of which are doctors and nurses.So that makes taking my dog in even more of a treat. My lab freaks out when I asked him if he wants to go to Dogtopia. He always comes hoppy and exhausted (and cuddly!). Kudos to this entire team for having to make changes because of the pandemic and I think lose some of their staff. Everyone has been so kind and I appreciate their specials and treats and pictures and...