Mt. Washington Mill- Dye House — Attraction in Baltimore

Beautiful space, very unprofessional venue coordinator.

We recently got married Labor Day weekend and 3 days before our wedding, Michele let us know there was going to be a bike race on the day of our wedding. She said she had no idea about it however all of our other vendors had known about the race and were planning accordingly. The Maryland Cycling Classic, the BIGGEST one day bike race in the US had been announced several months before. My partner and I live in Boston and we chose this venue for the look and also the expertise and convenience of vendors who had a ton of experience working the venue and knowing the area. Leading up to the wedding date, Michele had been helpful and prompt with replying to emails.

On the day of the wedding, the race ended up delaying our start time by 45 minutes. We had family members outside coordinating and negotiating with police officers to figure out how to allow guests access to the venue because Falls Road was blocked off. While most of our guests are able bodied and resourceful in being able to find alternate parking and walking, we had several handicapped and elderly family members had to rush and walk much farther than expected on a VERY hot day. We also had several guests turn around and go home because they could not access the venue or find alternate parking.

This was completely unacceptable. Our guests literally did not have access to the venue and Michele was NOT HELPFUL. We had family members and friends running around, directing driving and walking guests of where to go, negotiating with police officers. Michele stayed inside, did not offer assistance, did not coordinate with police officers or provide staff to do so, did not provide any compensation and generally was rude to our family members and friends that were trying to coordinate all of this. Prior, I specifically asked her to provide contingency plans for if the race was going to interfere with our wedding, including alternate parking and all she provided was very minimal instruction on what roads may be closed off.

Certainly we do not fault Michele for there being a huge bike race on our wedding day, however we do expect our venue coordinator to know what’s going on in the community that may affect our very expensive use of space and also provide access to that space. We actually had paid for an additional hour of venue rental for $750 and basically lost that time because we had to start late. Post wedding, we emailed letting her know how upset and disappointed we were with her lack of action and asked to be compensated. We lost about an hour of rental use, were not able to take our sunset photos because we were strapped for time, incurred significant undue stress caused for mostly our immediate family members as they were trying to coordinate guest arrivals, the undue stress and safety concerns for our elderly and handicap guests trying to access our venue, and undue stress for us as we had to rush through the evening events. It’s been a month and Michele has NOT responded or reached out.

At the end of the day, the venue looked lovely, all of our vendors were AMAZING and our guests said they had a great time. Ashley and the Copper Kitchen team (one of the exclusive caterers) did an amazing job and could not recommend them enough. I think if the bike race had not been a variable, I would be leaving a 5 star review. However if you want a venue coordinator that is supportive and will have your back if an extraordinary circumstance arises, I wholeheartedly DO NOT...

We highly recommend booking your wedding or event at the Dye House! When we got engaged we had a lot of criteria for what we wanted in a venue, a few key ones were a venue that had charm and didn't just feel like white walls and a dance floor, a venue that only held one event at a time, an outside caterer, and a location that was easy to travel to for guests out of state. I searched high and low for a venue across several states and found the Dye House featured on a photographer's blog post. The photos took my breath away and I pretty much knew I had found the venue right there and then. Even though I spoke to many venues on the phone, the Dye House was the only venue we saw in person and we immediately fell in love and booked it right away! Unfortunately, they were so booked that we had to pick a date 2 years out but having the long engagement ended up being the best decision ever and it was well worth the wait!

Michele was so easy to work with and always answered my emails promptly. She knows every detail and every inch of the Dye House like the back of her hand and I always trusted her recommendations if I ever had any doubts. We loved both catering options but decided to go with Copper Kitchen because they seemed to be a little more hands on with the planning process and we couldn't have been happier. All of our guests raved about our food and the bar service was excellent.

The nice thing about the Dye House was that, aside from the caterers, we could use any vendors we wanted. We tried to select vendors that have worked at the Dye House at least once before, most of them have worked there quite often, so it was nice to be able to trust their recommendations and listen to their suggestions. We loved that we had a beautiful canvas to work with, we felt like the venue had enough charm on its own where we could make it as simple or elegant as we wanted. Our guests were in awe with the charm of the venue and loved how unique it was. It was also very easy for everyone to travel to--we had our guests stay in Harbor East, Baltimore and they were able to drive, fly, or take the Amtrak very easily.

Without a doubt it was worth the wait to have our wedding at the Mt. Washington Mill...

When my husband and I saw the Dye House for the first time, it was during the daytime. The cocktail room, the reception area, and the courtyard were beautiful! The brick exterior and the brick interior with the cement wash fit the industrial vibe that we were looking for. Leading up to the wedding, the Dye House team were absolutely wonderful. Their communication, professionalism, and enthusiasm made the wedding planning process a breeze! Michele from the Dye House was very accommodating, as well. When it was the night of our wedding, my husband and I entered the venue, after already taken our "first-look" photos, and the venue was absolutely breathtaking. We thought it was beautiful in the daytime, but NO! The Dye House makes having a nighttime wedding a serious game changer! Also, one thing I would like to add, some brides don't think about the importance of having a bridal suite, but let me tell you, it makes a difference! The Dye House's bridal suite was a PERFECT additional to the venue. The bridal party had a place with some privacy and to drop our personal belongings off and leave them in the suite until the end of the night. Throughout the night, we received so many compliments on the Dye House. The best part about the Dye House is that you can have your wedding either outside OR inside depending on the weather or what you envision. Fortunately, the Dye House is gorgeous regardless, so it didn't bother us that we had to have our wedding inside because it was too...