Abbey Burger Mt. Washington — Restaurant in Baltimore

As Mt Washingtonians and serious foodies we were really excited for this place to launch after several unfortunate concepts failed soon after opening. We waited about a month to give them a chance to work out the bugs. There were more bugs on display than at an entomology convention. From bottom shelf booze options to appetizers that came out with the food and several mishaps in between our visit was off from start to finish. Notwithstanding, we can forgive operational and service issues especially with a new local independent getting their sea legs. What was absolutely unforgivable was their raison d'etre :the burger. Like any self respecting foodie we ordered burgers "medium rare emphasis on the rare" followed by "pink to red". I don't want to ever leave any mystery on this critical requisite. We waited for 35 minutes despite the place being fairly empty (it was early). With that said they were still understaffed and we saw 2 servers handling all tables plus bar food and running like headless chickens without any management support in evidence. After waiting far too long for burgers, we were stunned when they arrived. (along with the tater tots which were tasty albeit soggy) Despite using the individual written checklist menu for specifying the particulars (foolproof right?) both of our burgers arrived with none of their respective accouterments . We realized that they had swapped our burger order (he ordered bison, no cheese and I stuck with traditional Angus with cheese and different toppings and they put my toppings on his burger and vice versa). So we exchanged burgers. Not the end of the world. The first bite revealed the unforgivable: a WELL DONE burger. Not medium and not even close to what I ordered. WELL DONE. You simply cannot construct yourself as an upscale burger concept and make this mistake. Twice. My husband's burger wasn't as criminally violated as mine but it certainly wasn't medium rare. Mine was a tasteless ball of overcooked dry meat. Of course they offered to redo the burgers. (Wait for it) When I asked how long it would take, the server told us 20 to 25 minutes. What? For a medium rare burger in a half empty restaurant for a table that waited 35 minutes for appetizers? I declined and thought about the bright side that since I hadn't actually eaten my cheat meal I still had one coming. I'm guessing their other locations deliver a far better experience given the reviews and perhaps they are experiencing the reality of expanding too fast (done that myself) but if these folks don't want to follow the footsteps of their predecessors in this food savvy demographic they need to get their act together. Important to mention that our server was very friendly and super apologetic and really tried from start to finish. She was embarrassed and said so and of course it...

I love the food there, but service is really bad. I am going to tell my worst experience briefly. One day I sat to a table, waited someone to come for 15 minutes. Nobody came, went and asked for menu. Waited another long time nobody came. Went and order my food. Nobody came and checked. So I went there to pay my bill. This is the"best" part. Nobody at the bar asked me if I wanted anything while I was standing and waiting awkardly in front of the bar. Eventually I pulled one waitress asked for the bill. She said she would take care of me. She passed several times by me, never helped. I pulled another person, asked the bill. I dont know what was her issue but she was acting weird, not being able to stand still, almost like she was drunk. Anyway she brought my bill. I checked the bill, because i could not trust her. I realized that it was not my order. Told her, she INSISTED THAT IT WAS MY ORDER. After I realized that we wont be able to solve the issue with her, I pulled another person! Apperantly the first person told her that she did not use my card even she did. So it took forever to convince them that the first person indeed used my card and took the payment. Then another person came she said that she double checked the system and finally was CONVINCED that I paid for SOMEONE ELSES order! The way she told me this was so awkward and rude. She almost asked for a THANK YOU and SORRY from me as if I was the one causing trouble. After 20 minutes I guess, they said that they dropped the previous payment and they wanted me to pay my original order. They did not even offer anything for the trouble they made for ME TRYING TO PAY THE BILL! When I was leaving there was a huge line behind me with people who needed some kind of service as well. I left the place so upset, frustrated and not being sure if my money really posted back to my account. I checked the other day, it was.However the attitude of the people and the service will be remembered as a...

I’ve been a long time abbey Burger fan, since it opened in south Baltimore I’ve been going there for my exotic meat fix. It was truly a shame when I had to move to Uzbekistan. Uzbekistan has become the largest electricity producer in Central Asia, since I have an illustrious career in the power industry in the United States I was highly recommended for some special projects. Either way my boring work life is not why I’m here. After I finished the projects I was working on I made my triumphant return to the states. Even though I now live in Tuscaloosa Alabama I made sure my flight stopped at BWI and I could get my burger fix. I heard there was a new location in mount Washington so I figured I’d give it a shot. Much to my surprise I arrived at a fairly empty bar, standard accommodations. Nothing over the top but still relatively comfortable for the average Joe, or Tim. I pulled up a stool at the bar and was graciously welcomed by a truly breathtaking bartender. I believe her name was Courtney. There’s something about enjoying a perfectly cooked kangaroo burger and having the attention of a beautiful young woman that makes the world seem like a better place. The kangaroo burger was exceptional, not at all gamey like the camel I had grown used to eating in Uzbekistan. Courtney was extremely knowledgeable and help me sift through the long list of adult beverage offerings. The truce icing on the cake, or cookie for that matter was the warm cookie Sunday. If you would like to die and go to heaven via a delectable sweet treat, this is the way to do it. Anyway I’m rambling like a food blogger. Get into one of the abbey burger locations! If you can get served by the best looking, funniest bar maid around while you’re at it. Thanks Courtney and abbey burger for an outstanding...