Extreme Snowboard & Ski — Attraction in Banner Elk

Ive brought friends to this place for many years to rent. I like the computer registration and they seem less busy than other rental places. However…..brought a friend yesterday for her first time snowboarding. Shes 5’6 and weighs 158lbs. She borrowed a friends size 8 boa boots. She rented beginner set up, not discount for not remting boots and thats ok. The issue came in when we got to Beech and i noticed how short her board was compared to mine. Thats when i notice they gave her a 135??? Thats a childs size. Im 5” and ride a 142. We had to use it since we drove 20min up to Beech. She took a lesson and i helped her and she struggled. Hard to say whether a longer board wouldve made a difference since she was given a board so small with no other option. When we returned it I mentioned this to the manager on duty who got bery defensive. He said it was the right size. Ive been snowbosrding 25 yrs and NO its not the right size for her. There isnt s company that makes an adult board smaller tban 139-140. And they are very much based on height and weight. Minimum she shouldve been given a voucher for a free rental next time. I cant recommend a place that doesnt make good on their mistake...

Went here based on the google reviews. Not returning, and steering our friends away. Staff was super friendly in the beginning, but they definitely gave me a different boot size from what I tried on. Not a dealbreaker since they were busy and I was juggling checking out gear for 4 people. However, when I found out and called them from the mountain, I got an “idk, I’ll get back to you” about bringing them back for a refund. So, I had to rent boots on the spot (from Beech) and then drive back to Extreme the next day.

When I did, receipts from the other rental in hand, 3 of them stood there and refused to discuss the point. But they were happy to point out I could’ve come to exchange them during the rental period... So yeah, their company policy is (a) don’t trust our staff and try your boots on an umpteenth time before you leave, or (b) literally put the brakes on your day and drive down the mountain immediately so...

First time skiers, we went in not knowing anything about equipment. We were fitted, explained the insurance policy, and sent on our way. The first day one of the skis broke. When returning the skis, we pointed out the break in the ski and were told it was fixable. Two men in the shop looked at it and both said it was fine and they could repair. The next day, I was charged $400 on my debit card. When I called questioning the charge, the guy made out like we tried to hide the break, and claimed the ski was not fixable! This is some shady business. Beware of giving them your card info and watch for...