Bob's Discount Furniture and Mattress Store — Attraction in Barnstable

Exceptional Service and Expertise from Courtney P.

Rating: ⭐⭐⭐⭐⭐

I recently had the pleasure of working with Courtney P. during my mattress shopping experience, and I must say that her exceptional service and expertise left a lasting impression. Courtney truly embodies what it means to be a top-notch mattress salesperson.

From the moment I stepped into the store, Courtney's warm and friendly demeanor put me at ease. She greeted me with a genuine smile and made me feel comfortable discussing my sleep preferences and concerns. Courtney's active listening skills were evident as she attentively listened to my needs, taking note of my desired comfort level, any specific health considerations, and my budget.

What impressed me the most was Courtney's extensive product knowledge. She was incredibly well-versed in the different types of mattresses available, including their materials, firmness levels, and unique features. Her expertise shone through as she explained the benefits and drawbacks of each option, helping me understand which mattress would best suit my needs.

Courtney's customer-oriented approach was evident throughout our interaction. She never pressured me into making a hasty decision or upselling unnecessary features. Instead, she patiently guided me through the various options, offering personalized recommendations based on our conversations. It was clear that she genuinely cared about finding the perfect mattress to meet my specific requirements.

In addition to her exceptional communication skills, Courtney showcased her problem-solving abilities. She addressed all of my questions and concerns with clarity and confidence. Her deep understanding of mattress features, such as motion transfer, heat retention, and durability, allowed her to provide practical solutions and alleviate any doubts I had.

Throughout the entire process, Courtney's integrity and trustworthiness were unwavering. She was transparent about pricing, warranties, and the store's return policy, ensuring that I felt fully informed and empowered in my decision-making.

I am thrilled with the mattress I purchased, and I have Courtney P. to thank for making the entire buying experience enjoyable and stress-free. Her professionalism, expertise, and genuine care for her customers are truly commendable.

If you're in search of a mattress salesperson who goes above and beyond, I wholeheartedly recommend Courtney P. Her outstanding service, extensive product knowledge, and customer-focused approach make her an invaluable asset to the store and a delight to work with. Thank you, Courtney, for your exceptional assistance—I couldn't be happier with my...

Well I was really looking forward to going into the store in Hyannis and start a plan for the furniture we need to buy for our new house! My daughter I were excited and we really wanted to take our time and look around. We're buying for 4 rooms! But nope! We got a cling on employee instead! As soon as we entered the store!. Literally a sales lady that clung on to me and my daughter and would not let us go. Even after politely asking this lady to please just let me walk around and look for a minute with my daughter.. after asking her this multiple times with no success we left. It was so annoying.. and so pushy..We were literally followed from one department of the store to the next. Multiple times I said to her I've never been in the store could we just walk the store first and then I will come get you once we have a idea of what we even want.. she would said sure...and then just kept following us! And talking over me while I was trying to talk to my daughter. I need to buy four different sets for four different rooms... I was in there for 5 minutes and she was so annoying and so clingy we left without even seeing the...

My husband and I bought a house! and decided to buy furniture in this store! the furniture is beautiful, we bought a table for the kitchen a mattress for us and our son! this part is great! And then the horror began! the consultant made a mistake when filling out the loan! purchase cost $2600 but, but the loan came out + $ 700 and in just 5 months! but it's not so sad! Delivery was a nightmare for us! we have both a truck and a cargo trailer, we wanted to pick up the purchases ourselves! but we were denied! and delivered 1 mattress in a small box for $100 and a table also for $100 one trip 10 minutes from the store, 200$ for delivery! I can still understand the table! but the mattress delivery is $100 I'm not happy!We would like to return to this store! but no! I tell everyone how dissatisfied with their policies! the consultant applied for a loan for us, did it for 2 hours! we did not expect that it would be so bad! Will not return to this store again! and I don't...