Made the reservation in January, heard nothing from the resort coming up to the trip. I called 6 times prior to arriving never got an answer. Should have recognized this as a red flag. Arrived to what can only be described as a construction site, fine, no issues there hotels revamp all the time. But the lobby was covered in dust and construction workers kept walking by with wheelbarrows of debris. I would imagine the resort would send a “excuse our appearance while under construction” warning prior to arrival but again zero communication. There was a very, very long line to check in, again expected and no issue except people kept cutting and front desk staff said nothing. After 3 families jumping in ahead of us (who were at the front of the line for 40 minutes) my husband and I finally spoke up. It was extremely uncomfortable but the front desk staff were not going to give a simple “ma’am/sir please join the line”, so we felt we had to. The people we called out for skipping were hostile and argumentative, no doubt also p’d off with the resort and taking it out on us. We have stayed in plenty of hotels and give grace to outdated rooms but our room was disgusting and frankly falling apart. We almost left but we had driven 2 hours and were meeting friends so we stayed. See attached photos of the room. Door was hanging on for dear life, latch was broken, wallpaper was peeling off the wall everywhere, the rack for the shower wasn’t even screwed in and kept falling and sending towels into the toilet, the carpet was so nasty we were afraid to take our shoes off, there is no microwave, the shower had soap scum and splashes all over the wall from previous guests, there was water stains everywhere, the ceiling in the bathroom was even starting to come off and it smelled pretty rough too, musty and heavy. The water park is grimy.The kids got to play in the wave pool AND ONLY the wave pool because for the length of our stay the lazy river and slides were closed. We did enquire and every time we asked we were told something different why they were closed. I paid for a water park visit and got to stand in a wave pool on both days. It seemed like they were way beyond capacity. The bathroom/changing rooms in the water park would get the place shut down if a health inspector walked in. The waft of urine and poop is overwhelming, the toilets wouldn’t flush, the sinks were overflowing and the water was filthy coming from them. The floor was flooded and I don’t even want to know what we were stepping in. Out of respect to others I did not take pictures in these areas obviously. But needless to say we decided to get in our car, soaking wet and drive the two hours home to shower and change rather than use it. The restaurant (it’s a function room with tables) was ok. The vibe is extremely off but the food was ok. Don’t expect much and you won’t be disappointed. We did sit next too a woman and her children, the woman spent the entirety of her and our meal sobbing and whaling. Nothing the hotel could do about this but it tracks staying here….we felt like joining her. The staff were friendly but young and inexperienced. Every single staff member I saw interact with a guest was yielding a complaint. The staff looked exhausted and frankly didn’t know how to respond to guests. I can’t blame them. This clearly comes from the top down and if your hotel is this bad at least train your staff to be able to mitigate problems not just stand there and repeat “I understand” over and over. But again they all seemed young and just didn’t have the experience. I am blown away that it cost almost $500 for less than 24hrs of this complete nonsense. We did not have full access to either the entire water park or a comfortable room for the length of our stay. So I don’t know what exactly I paid for. Everyone we spoke to there had the same issues and so I highly doubt anyone will receive any compensations because they would go out of business if they were to offer everyone that had a problem a discount or voucher.