Ethan Allen — Local services in Barnstable

I am happy with the couch and rug that I purchased and with the initial help given by the designer. However, the shipping experience and follow-up service was a disaster. My invoice listed the shipping cost as $250. I was told that it could be higher at the time of sale. However, when it was time to ship, I was informed that it would be $1,350!!! I was also told that Ethan Allen does not ship in WINTER to Nantucket and that I could arrange for a third party shipper if I wished. This was never mentioned when I purchased the couch. It was originally to be shipped in August but because of supply chain issues it was not available until January. It took calls to the Regional manager to get this settled. The compromise was to wait to share the truck with another customer to lower the shipping cost to $450. So much time was spent on my part and there was a big delay on receiving my couch and rug. Although I'm pleased with the product, I'm not sure if I'll purchase from Ethan...

A Dream Come True ..... a dream to be fortunate enough to purchase Ethan Allen furtniture has come true for me this year! From the moment I entered the Hyannis, MA showroom I knew I was in good hands when I saw Christine Glines' warm and welcoming smile! Christine and I met for a couple of hours and smiled and laughed together and chose each perfect piece of beautiful furniture for our new house. Everything was just right! The white glove delivery was nothing less than exceptional in every way; the delivery gentlemen were just that, gentlemen..... their shoes were removed prior to entry of our home, each piece was placed exactly where I thought to be just the right place, and each piece was adorned with "foot pads" so our wood floors remained untouched. It was complete joy working with everyone at Ethan Allen, at each and every aspect of furnishing our home with our "dream furniture" ! We just cannot thank evereyone, especially Christine, enough. David and Andrea Smith ...

I have nicknamed Stephanie Demuth my Ethan Allen angel! In March when the shelter in place started I was moving to a new house. She was able to help me choose a table and chairs virtually. She was EXTREMELY knowledgeable about EVERYTHING Ethan Allen and was even able to surprise me and was able to get my table in an older stain that I didn’t even know was still available to match my antique EA hutch. In addition, our movers lost hardware For my King bed and once again, Stephanie was able to get me replacements pieces for a bed that is 20 years old!!!! It’s all now as good as new!!! AND as if that wasn’t enough, she continued to go above and beyond and found me a touch up pen for those “antique pieces” in the matching stain!!! I literally email her and she makes all of my Ethan Allen wishes come true!!! You really do get what you pay for and quality pieces and superior customer service is the reason that my house is FULL of EA pieces!!! I cannot day enough about...