Mavis Discount Tire — Attraction in Bayonne

Made an appointment to come in for an oil change, was asked if I wanted the free service check for other items on vehicle while it was up on the lift. I agreed since the check is free. Shortly after dropping my vehicle off I was called to be told the oil change was completed; however, concerns about my tires were brought up (which I was aware, they are getting bad) and I asked, while checking the car did they notice any issues with my brakes pads & rotors. I was informed the life on the pads were low and my rotors were rusting and worn, and suggested to get them replaced soon, but did not push for me to get it done right away. After mentioning this, they informed me that it appeared my power steering fluid level was low and when I return to get my car they would explain. I mentioned I noticed my steering was a bit tighter than I'd like it and also heard a whining when turning corners, but wasn't aware it was the power steering as it didn't sound like the normal sound. At this point they asked if I wanted the system flushed and new fluid put in and they would check the hoses and clamps to verify there are no leaks or damage. I agreed and when I returned, they still had not completed this part so I was able to see that the actual reservoir was empty and must have been for a while as it appeared dry, like nothing was in it for quite some time. Being a newer car I did not think it would need to be monitored so often, but now I know that I should keep my eye on it just in case. I eventually got my brakes taken care of, however the tires I am waiting for as it can quickly get expensive to do all of this all in one day. I must say, the staff was great and they worked with me and made sure my car was taken care of. They even test drove it to make sure no lights came on and the brakes were working properly before handing off the keys and paperwork. I definitely recommend this Mavis location as it is not only convenient to those who might need a quick oil change or tire repair/replacement, but their service checks might catch something wrong you or another mechanic may not have thought to look at and can save you a big headache down the road. I've had issues with power steering on an older car before and the cost to keep repairing in pieces and parts because something fails is a real pain... these guys saved me hundreds in possible repairs on a newer car. So, I am definitely grateful to the staff for the great care they took in making sure my ride was safe and it wasn't just 1 or 2 people I spoke with, but many of the staff their were concerned for my safety and the vehicle and expressed their opinions especially about my bad tires, which I stated I will return for the additional work at a later time. They did a great job, they attempted to stay on track with time, but other incidents took place that caused them to take longer than expected, but they did apologize and I got my vehicle back within 2.5Hrs for all the work they did including waiting for parts that were needed. I made the appointment after my wife stated she was pleased with how they cared for her old car and treated it like it was a brand new ride, so with that recommendation I gave them a chance and I do not regret it. My ride runs great, and feels better than before. Steering is way better, a lot looser than it has been, and engine is reving the way it should without any pullback like it was (feeling sluggish and poor gas mileage) and now it feels smooth. The things a simple oil change can fix! Do yourself a favor, if you don't have a trusted mechanic and you're looking for a place to go,...

I went to them 50 mins before closing time for them to take out 1 nail in each of my rear tires and to plug the holes. I asked the mechanic for the price of the service before he started and I was told $20 for plugging both tires! I obviously agreed because that sounds reasonable! After the service was done the manager called me over to ring me up and he told me the total was going to be $70!!! I reacted the same way anyone else would and explained to him that his mechanic told me $20 before the service and that im not paying $70 for 2 simple tire plugs that would cost me $10 from Autozone! He then called the cops and when they arrived we both explained our sides of the story but he still insisted on me paying the full $70, but at that point it wasnt even about the money for me. It was the principle and the customer service that mattered more to me, as I was already willing to tip the mechanic $10 for taking me in 50 mins before closing! The only solution the manager came up with is that he wont charge me if he unplugs each hole in the 2 rear tires (1 hole each). And due to the fact that he wanted to go to such lengths to not provide me with reasonable customer service, I didn't wanna pay him a penny so I agreed to unplugging the tires. After everything was done with and my 2 tires were flat, I slowly drove across the street to autozone and the employee there offered to plug my tire for free since i purchased a plug from them! This just goes to show how much Mavis doesnt care about their customers and only want to scam/overcharge people who arent aware with how things work! I really hope the $20-$50 was worth losing multiple customers and putting the mechanic in a bad position infront...

Guys, I looked up different shops throughout Bayonne and this is HIGHLY RATED FOR A REASON. I called in earlier today to make an appointment and when I came, I was greeted by BERNARD.

BERNARD was super FRIENDLY and POLITE and also very DIRECT (Great qualities in my opinion). He said there was a lot of cars today and so things are delayed. Fortunately for me, I had my Donut tire on and I asked if I could come back later, since I didn't want to wait around. He said that's fine and after an hour I called in once to see how the work flow is, and Bernard said to come in another hour. I come in an hour later and he takes care of my need - RIGHT AWAY.

Context Story: I had gotten a flat tire last night, from a 3" screw, with the fat part INSIDE the tire. Air leaked out fast. (TIP to those that it applies to: I am leasing a KIA, so I was able to get 24/7 Kia Roadside assistance to swap out the flat with the donut tire - covered by kia!)

So RICHARD, the tire tech at Mavis, went straight to work. He lifted the car up, took the flat tire from the trunk, unmounted the tire from the rims (?), dislodged the screw and patched up the tire and put it all back together. I would estimate he did this in 10-20minutes! RICHARD was QUICK and EFFICIENT, which could only come from expansive experience. He took the donut out and placed it back under the car.

I will be coming back here for ALL my tire needs in the future. I'm so thankful for BERNARD AND RICHARD - taking good care of me and the car....