Printkeg — Attraction in Beaufort

My first and only experience was very poor.

Checking the status of my order two days after I had made it, the website stated the proof was emailed. It was not in my trash or spam folders. It also wasn't in my promotion folder or my inbox. I did not receive it. So, I reached out regarding the supposedly emailed pdf proof a total of three times before I received a response. At first, I thought it had been an honest mistake, but became quite annoyed when I had two emails totally ignored when I followed up on the status and requested the pdf to be resent. I even included a screenshot showing I had no history of receiving the proof.

It wasn't until my third correspondence where I stated I would be contacting PayPal to dispute the charges because of the lack of contact that I was finally able to receive my email proof and get the ball rolling... This was 8 business days later. I didn't receive even the tiniest apology for the lack of response. All I got was an email that said "Here ya go".

I'm fairly easygoing and wouldn't mind such a response under normal circumstances. This was not a normal circumstance and thus the response felt extremely dismissive.

I understand if PrintKEG is under heavy workload and didn't receive my first two emails requesting the proof to be resent so I could get my order shipped... but an acknowledgment of the mistake is necessary for maintaining a positive business relationship.

I appreciate the quality of the work, but I'm afraid I will go elsewhere for future work to be done because of my experience. If you want cheap prices, decent quality, and don't really care how long a job takes, go ahead and go with PrintKEG. They aren't awful, but I have a business to run and can't have errors in communication like this if I choose to do business with them. Thankfully, what I ordered was a gift and not product for my business use, otherwise I would be much more...

I'm not sure if this is a real company or a complete scam. I'm starting to fear the latter.

I placed an order for prints on January 23, 2018. I received and paid an invoice January 25. I then received a second invoice January 29. When I contacted customer service about this second unexpected charge, I was told it had taken additional time to make my art work at the sizes I requested. I paid this invoice as well. Later in the day on January 29, I received an email stating my order was ready to be shipped.

When my order still hadn't been shipped by February 5, I emailed and called to find out if it had been shipped yet. No one returned my phone call or responded to my email. I received an email February 6 stating my order was "scheduled to print" and would be shipped February 7. I emailed to cancel this order. PrintKeg responded to say the effort to make my prints work took longer than expected (so clearly it had NOT been done when I paid the additional invoice in January, and my order was NOT ready to be shipped January 29). I realized I was also charged for digital proofs I hadn't requested or received (when I politely pointed this out, Printkeg emailed me digital proofs February 7; still as I hadn't requested them, I thought it unreasonable that I'd paid for them). I was assured all efforts would be made to complete my order and it would be shipped via UPS Next Day Air to get it to me in time for an art show I had that weekend. I was willing to trust this and appreciated PrintKeg's efforts to make things right. But then I received an email on February 8 stating PrintKeg was OUT OF THE PAPER needed to complete my order!! At that point, I canceled my order and requested a refund (again!).

It's now March 9 and I still haven't received a refund. I've now requested it several times by phone, their online contact form, and email and have received neither a response...

I placed an order for a 16x20 poster with Printkeg because they offer a satisfaction guarantee. I figured I had nothing to lose. I received the order in lightning fast time, which was awesome. However, the colors were poorly reproduced, looking more like a deskjet print than a professional quality one. Upon inquiring about the technology used to produce the print, I was advised that they do not use a 4-color press for images that size. Good to know, but a little late (I could not find any info about Printkeg's printing technology on their website, which should have been a red flag, and they didn't tell me what they DO use, just what they DON'T use). I have since notified Printkeg that I consider myself an unsatisfied customer and have asked them by both email and by phone to honor their guarantee, requesting my money back and offering to return their product. I was told my request has been escalated to the manager, but I have yet to hear anything more from them or to receive a refund. This was prior to Christmas '16.

At this time I do not recommend doing business with them. I will update this review upon receipt of a refund.

UPDATE: PrintKeg has a Twitter account is it turns out (@printkeg), so I decided to tweet them, saying I hadn't seen a dime of their advertised refunds for unsatisfied customers. This got the attention of their CEO who asked me to email him the details of my experience with his company. I did and almost immediately received my money back, with an apology. I am grateful for this, however the fact that it took the CEO's involvement in order to receive that money means my rating will...