I don't enjoy writing a negative review I'd rather write a great one but I have not experienced such a blatant disregard for professional courtesy towards one of your most loyal customers! I too left with a bad taste in my mouth, so to speak, when I first approached the cashier to inquire about an offer that I qualified for and should have been properly honored. I showed my receipt from the day before; the total purchase qualified for an offer.

The cashier escalated my inquiry towards a young lady beside him and she responded very defensively saying" if we give you the offer the day after, then all the customers will come back the next day for the offer," an inappropriate comment to say to any customer not just me. She also added that if I made a return of my items that it can only be groceries and explained how meat wouldn't qualify also not an appropriate comment to say to any customer (even without the meat I qualified). Meat is considerd a grocery item amongst other items. The way your employees treat your customers really is a reflection of the business as a whole beginning from the owner on down. Employees should recognize the value of your customers. As a professional that has been in the customer service business for over 30 years I can truly say her disgusting display meant she has not been disciplined for dealing with the public. If I qualified for an offer regardless of it being the next day with the proper receipt and the circular does not specify it has to be same day it mentioned only that you need to qualify. I'm 100% sure the Better Business Bureau would agree with me, that as a consumer I am correct. I should have been accommodated. Would you rather, in your type of business where you want as many customers as possible, to lose a customer? Remember lose one, lose many, because the customer's words do have value- even if you don't value it.