Wade's Eastside Guns — Attraction in Bellevue

My family (myself, wife and three sons age 17, 15, and 13) attended a private handgun training class at Wades on January 5, 2017. Jose (goes by Joe), the director of training, was knowledgeable and we enjoyed the class. The instruction lasted about 90 minutes. We never actually shot our guns. When it was over he charged us $450. We were shocked at the charge as we were only expecting to pay around $135. My wife got this class as a Christmas present so our family can be more comfortable with firearms and she had both emailed and spoke on the telephone with Joe regarding this class prior to our attendance. During those conversations with Joe, my wife understood we would pay $90/hour for our families training but NEVER did she hear we would be charged $90/hour PER FAMILY MEMBER. If she would been told the hourly fee is per family member we would have never had the training in the first place. We can’t justify paying $450/hour for 5 family members to receive handgun training. After the class my wife emailed Joe explaining our shock and concern for the charge but Joe just responded that that is what he charges and went on to say that he even charges $99 for a training class. Of course, he doesn’t mention that the $99 is for a 4 hour long class which is only $24.75/hour. He further mentioned that he only charged us for one hour (not 90 minutes) and then apologized for the inconvenience and left his regards with no desire to really make us satisfied customers. That to us was disappointing. Are we to feel lucky that he didn’t charge us $675 for the 1 ½ hour of training we received? Here you have a family coming to a business for the first time, expressing disappointment for the experience and the business shows no desire to satisfy the customer. It’s not like we’re expecting a complete refund but perhaps a discussion of charges that would satisfy both parties. A regular class would cost our 5 family members $123.75/hour or $185.63 for 90 minutes. We certainly would have been a more satisfied customer paying $185.63 instead of $450 for the 90 minutes of training we received without firing a shot. If Wades really cares about their customers and reputation they’ll respond to this review and reach out to us to make us satisfied customers. If not, I guess we’re on our way to another range and firearm training facility and you might want to think of doing the same. Of course, if they do reach out to satisfy us as a customer, I will add that...

Terrible customer service. They checked my ammo and wouldn't let me use mine (I had steel core and some all lead rounds(LRN). Ok, I get that. So I buy $150 in ammo from them. I start to put my ammo back and the kid tells me "sorry, we have to take that from you, we can't let you take it into the range". Ok, fine, you don't know me, you assume I am a jackass despite buying $150 of your ammo 10 seconds ago. We go shoot and because they don't have any check out process I forget my 5 boxes of ammo. I come back the next day and tell them I left my ammo here and they start searching. They find two boxes and act as if they are done. Despite being told several times I had 3 red boxes and two boxes of Tula 9mm. They find the Tula after a few minutes of actually looking. So now I have two boxes of .45 LRN and two boxes of Tula 9mm but my 9mm LRN is still missing.

I tell them it was confiscated from me by them so they better come up with a solution. The girl behind the counter tells me "you could have taken it to your car". Except that option was never given to me. I was told "we have to take that from you". I again tell them that since they took my ammo, they needed to figure this out. The girl then says to me "I didn't take your ammo" as if it matters whether she personally took it or not. This stupid establishment took my ammo and didn't keep track of it. Finally she tells the guy who was looking for my ammo to take my number and if they find it they'll give me a call. I live 20 miles away from them.

They never apologized, they didn't even try to offer me any compensation, free lane, another box of 9mm, anything. Just pretty much placed it all on me for being dumb enough to leave my property in their possession. I am pretty sure it walked out of there in one of the employee's bags if I had to guess where it went. I won't go here again.

Employees are rude and unhelpful and the facilities aren't that...

TLDR : One of the staff at the gun shop was so rude and senseless to my group and no other staff(there were atleast 4) intervened with a logical explanation when he was going on and on with his bogus claim that we were violating policy.

We put a post in a conference group that we are going to wades and whomever can join, and 8 people turned up who drove themselves out of which I personally know 3. We verified no reservation was required as well. When we walked in, initially they were ready to accomodate all of us, but when one person in the team they already accepted wanted to join my team (still at the counter signing up) which was behind 2 other groups not related to us, they moved all of us aside telling we violated policy, the policy being we have to tell them if we are coming with large groups of people. We made it clear that we dont know any of the people(I am meeting them for 1st time) in the other team as we didnt know who all would turn up from a large group attending the conference, other than my friend who was with them. It is essentially different groups of people coming to a shop.

A staff(Slim , Tall guy, dont know name) denied entry for everyone citing staffing is low and they want to serve other customers, which doesnt make sense since they were ready to accept us just a moment ago. We were a multicultural group and seemed like they were discriminating us against some other groups. If staffing is low, we would have waited. Not only that they didnt told us to wait, they didnt even offer us basic decency to hear us our side. I felt it as an utter disrespect. I was shocked to see such an instance of discrimination in Washington state which I never had to encounter.

I definitely don't...