Piece of Mind Cannabis - Bellingham Dispensary — Attraction in Bellingham

This is an edited review. I had given 4 stars for their vegan edible options. This was my last experience: I have been a customer of Satori for about 4 months. My Doctor suggested CBD edibles for symptoms for my Leukemia. As a vegan, I found my way to Satori since they had a medical person on staff and vegan options. Upon arrival, I asked the clerk for a vegan edible that had a higher CBD content that what I got last time, we discussed the vegan options and he pulled a dark chocolate bar from the case. Everyone was pleasant and kind as in the past. I purchased it and returned home. Once home upon opening the outer cardboard, I noticed the ingredient Milk Fat. I immediately returned to the store to inform them the product was not vegan. The woman behind the desk apologized and I chose the known vegan product I always get. She went to ring me up, but said she could not return the chocolate bar, as I opened the outer package (the inner plastic and foil were not touched) I once again told her I asked for a vegan product and was given a non-vegan product. I explained to her I understood they may not be able to re sell the product, but due to their mistake it should have no bearing on my getting a credit to use to purchase what I needed. She said she did not have the authority to make the refund and the clerk who helped me before was on his break and he could help when he got back and told me I could wait. I chose to wait. The other clerk in the store told me she texted the lead clerk to let him know the situation. After 45 minutes he returned. He did not acknowledge me when he came in, but was texting on his phone and told the other staff he needed to use the restroom. I was clear he had seen me, and the other staff nudged him to help me first since I had been waiting so long. He chose to help me next. He said he remembered me and I explained to him I asked for a vegan product and he sold me one with animal fat. He responded with “this is what I sell all the vegans” I quietly told him that is not acceptable on a multitude of levels, and simply asked for credit of the bar to purchase the vegan edible I had been getting for the past few months. He said “no, its against the law. Ain’t gonna happen”. I once again explained I understood he may not be able to re sell the product, but due to his mistake it should have no bearing on my getting a credit to use to purchase what I needed tonight. He just stared at me. Having been ill all day, I became upset and began to cry. I told him of my illness (a little obvious with my bald head…) and that I has been a loyal customer for 4 months, purchasing over $100 each month and I was shocked he is ok with losing a customer over $28. He said I was not worth losing his job. I tried to compose myself and ask if he had a suggestion of another store that might be open at this hour. He shrugged and offered the name of another store. He did not assist me with a phone number or address, just a general location. Upon leaving I turned to the woman who told me who I needed to speak for the refund with and told her that she made it seem as if a credit was going to be granted. Why would I wait for another 45 minutes, physically ill, only to be told the same thing? This led me to believe credits or refunds do happen under certain situations and the clerk that sold me the wrong product made an active choice not to help me. Either that, or they don’t teach their staff proper customer service and policies with the knowledge and abilities to uphold those policies. Either way, they lost me...

Don’t waste your time. I’ve seen them turn away some of the nicest people over a miscommunication. I initially tried to contact the management and never got a response. My situation was not stemming from this but rather management and their tact. I spoke of how uncomfortable it was w the same guy sitting at the front door for the last month. And they spoke to home while I was still in the store. So of course he confronted me when I left. Common sense would have been to tell me to wait til he left or just waited I left to ask him to leave. This 6’4” giant quasi hippie armed with a skatedboard Called me a N bomb in front of some staff. He also got in my face so close he was touching my nose. Don’t go here if you have ever gone through any trauma because this store is not ran by compassionate staff. They will throw you to the wolves. And treat u like a red headed stepchild. You would think with some of staff being from minority groups that they might have some compassion. But I don’t feel that way. I felt mistreated during this entire situation. Even after speaking to the owner. I still feel mistreated. I stopped going here for awhile due to pricing and just the way staff was at times Kinda not really all there at all. Like get your things and get out of here, I’d rather be talking to...

You all need security at the door-all hours.

Yes, we all know that the Opportunity Council is located nearby, and I’m sure most of us in town support their work, myself included. Yet we can no longer ignore that Bellingham has some very serious social, economic and safety issues that are getting worse by the day. Yes, it’s worse in Seattle and California, but these are not useful or meaningful comparisons for our purposes.

As the city continues to suffer increasing issues, local businesses have no choice but to step up to ensure a safe, comfortable shopping experience for their customers, regardless of where the business happens to be located. Having young and clearly inexperienced employees at the “reception desk” as you walk in is zero deterrent or solution in one of the the more difficult areas of town.

I feel completely unsafe walking to and from your store, day or night.

Yes, we can continue to act like this activity is no big deal, but I know many people who won’t even brave the harassment from the transient and homeless population to even patronize your store at this point.

You cannot continue to use your proximity to the Opportunity Council as an excuse to not take action.

I hope that this concern is not...