Les Schwab Tire Center — Attraction in Bend

I just got off the phone with a manager named Jason at the Franklin location. I have maybe given 2 bad reviews in my life since I understand things happen. However, he was blatantly rude and defensive which reflects poorly one one of the best companies I've ever worked with. I brought my truck in for wheels and tires mounting. After 2 hours, they told me they can't mount my tires as they were not E rated which is factory recommendation - understood. I waited another 90 min for them to put my new wheels on my current tires. They should have checked when my truck was pulled in to the stall right when I got there. When I got home, 3 sidewalks were one style and the 4th was the opposite (ridge grapplers have two sides/styles). This happened about 2 months ago when I had my initial install and had to come back later in the day -- 2nd time this happened. Things happen - I get it. I'm in sales customer service and people make mistakes. However, his response was, "if you bought stuff from us, this wouldn't happen." Did not take any accountability for his team at all. I said, "if you offer the service, don't you think it should be done right? Don't offer a service, mess up, and then make excuses." We decided that we would split the bill and they would fix the tire. He then said, "Just don't bring your third party stuff back in here." My thought is, don't offer services that you don't invite. Nobody told me before this is a service they didn't want - they charged me $260 the last time.

I've done business with Les Schaub happily my whole life. Everybody else there over my 4x getting service has been fantastic. I definitely won't be going back to this location after they fix my tire. Every complaint is an opportunity for further loyalty - if you own it and...

I really hate to write this negative review because this location has done me really well in the past. But after today.... so my wife had a wobbly tire (wasn't balanced properly) and she had went in to this location to have it balanced. They tried to tell her it was probably an axle and that they'd have to keep it until Tuesday. She is smart with cars and explained it's not an axle because all four corners of the car has independent suspension and that if anything it was a spindle or a blown shock/strut not an axle, but for them to check the tires balance anyways. They not only declined to even look at the tire but patronized her and she was told to her face she doesn't know what she's talking about. So they turn her away without even looking at the tire. Forcing her to drive off in an UNSAFE vehicle. She calls me and I tell her to call discount tire. 2 hours later she's not only walking out with a BRAND NEW less than a year old set of Bridgestone tires for under $200 but walks away with the SAME EXACT TIRE re-balanced that was the whole issue in the first place!!!! Shame on you les schwab for letting someone drive away like that! Also, the tire that was the issue was a full size spare that we had to use a week back during a road emergency, and now it's perfectly balanced ready to use as a spare again. Les Schwab, please make sure your staff knows what the heck they're talking about and if someone comes in with an unbalanced tire please for the love of God just check the damn tire before patronizing a customer, and forcing her to drive an unsafe vehicle to your competition to get the hook up of a lifetime all because yall wouldn't just balance the...

I was in Bend, Oregon for the weekend from Seattle and it was my first time there. I found day 2 that I had a nail in my tire and another tire was losing air as well. I drove up to the nearest gas station to put air in the tires, which lasted the rest of the day. However, the next morning (Sunday) my tires were completely flat. I was worried if I was going to be able to find a tire shop open on Sunday, which of course there were none. I had planned on leaving Monday. I checked with my hotel if I could potentially stay another night if worse comes to worse, but they didn't have anything. I continued to worry. I made sure to be and at em Monday morning so I could be at Les Schwab upon opening. All the staff was incredibly friendly and kept reassuring me that all would be ok. They said it would be about an hour wait, which I didn't mind. I took that opportunity to walk down town and discover more of beautiful Bend, Oregon. They called me several times to check in on me and confirm the issue. So incredibly thoughtful and great customer service!! They called me one last time about an hour and half after I had dropped the car off to tell me the car was all finished and what they had done to fix it. When I arrived, I was prepared to pay, they handed me my keys and said have a great day. They spent time, energy, and gave awesome customer service for FREE!! I can't thank this staff and company enough. It was such a pleasant gift and hospitality. I left calm, secure, and reassured I would get home safely back to Seattle. Thank you so much. I will spread the word why everyone should choose Les Schwab over other...