Oriental City — Attraction in Berlin

This business is absolutely one of the most compassionate and customer-oriented places I've ever been. I suffer from crohn's disease and PTSD. I use handheld vaporizers for the convenience and instant access. Sometimes my symptoms will overwhelm my ability to use herbal remedies the traditional way. Times like this, being able to instantly puff on a hand held vaporizer for relief, is when the ease of use is needed. Well I purchased a PAX3 dry herb vaporizer for this establishment back in late February. The sales clerk was extremely helpful and an extensive knowledge of the technology. I felt very comfortable purchasing the product when the clerk told me they're authorized retailers and how to register my product online to take advantage of the manufacturer's warranty. I left with my purchase, after the clerk took me through a helpful tutorial on how to set up and use the product. Almost a month later I visited Oriental City again to purchase some small accessories for my water pipes. The two employees there were very welcoming and one of them recognized me. He remembered me from our single meeting over thirty days ago. He asked me how I my experience was with the product so far and if it was helpful for my crohn's and PTSD. I could see that these employees and the entire business culture revolves around compassionate care and service. The owner came out from the back and greeted me as I came to the register to make my purchase. The clerk had told the owner how much I enjoyed my purchase from a month ago. She was so cute and nice, she even gave me a discount on my accessory purchase for customer loyalty. If you are looking for a good deal, knowledgeable employees, and an amazing experience take a trip to Oriental City and head through the beads to the back room! AND, they're in Berlin, MA so the...

Pretty nice place, nice selection and the staff are friendly. But beware: I purchased a sharpstone grinder from here and I figured out after searching around online that the one I got was a fake/a counterfeit. I’m not sure if the owner knows or not but I believe they need to look at their current inventory and compare photos online with the counterfeit sharpstone guides out there. Normally I’d be like, whatever, a grinder is a grinder, but the cheaply made counterfeits can actually be possibly dangerous; I only searched online because when I used it the first time I got it, I saw little metal shavings from where the grinder parts grinder against each other (which they shouldn’t, in a high quality grinder). I have a legit sharpstone to compare it to and it’s very different. Even the logo is slightly different. I’m mostly posting this because I hope management sees as I’m a bit too shy to try and ask about it over the phone or in person but like I said, as a customer I would avoid buying sharpstone grinders here and as management I’d examine my stock and compare to counterfeit guides online. If the store is purposely selling counterfeit ones then that’s a bit disappointing and I hope the shop stops because these counterfeits can be a potential...

I went in here to browse as I really enjoy oriental decorations and was looking to purchase a candle. I begin to sing the candles and I feel a woman of Asian descent staring at me. Fine, I pick the candle I like, and head to the back to see if I can find a new glass piece. She stops me and says “leave the candle up here” while pointing to the register. I complied and left it on the counter. She immediately follows me to the back and continues to stare at me. I become uncomfortable and quickly leave that area. I continue to browse the shop walking back and forth and in different aisles. The worker continues to watch me and as I walk to one side of the store, I did this three times to see if she would follow me. She continued to follow me regardless of where I was. I walked to one side, she walks to that side. I literally see her watching me and I confront her saying why are you watching me? I feel like I’m being profiled here. And she acts shocked and says she’s playing on her phone… playing in your phone and watching a customer browse your shop and following them through the store?? You lost a customer and I hope you treat...