Bexley Urgent Care — Attraction in Bexley

Okay, so the only reason I am not giving 1 star is because my first visit here was much more helpful than the 2nd. I wanted to give 2 stars, but to be fair, if it weren't for the help I received in the first visit, I wouldn't have been able to self treat my issue from the second visit.

However, my second visit was very upsetting, disappointing, and insulting. I just had my first baby about 5 months ago. About 2.5 months ago I went in because I had been having a reaction to breastfeeding. Turns out I had gotten mastitis. I was prescribed antibiotics, as well as an eczema ointment (I had broken out really bad all over my chest, and I do have a preexisting eczema condition.)

About 1 month later, I went in again because I had developed hives. This was a reaction from the mastitis and postpartum breastfeeding issues. Instead of the doctor taking my postpartum into consideration, and listening to me when I told her I have not gone anywhere prior to the hives forming, she diagnosed me with SCABIES.

I even informed her that my 4 month old was fine as well as my domestic partner, and that I didn't have the breakouts in the usual spots where scabies tend to start or form. I had the hives on my legs and arms and hands (from scratching ) and she looked at 1 spot on my hands and said it looks like the scabies pattern.

I was very disappointed and offended. I am a stay at home mom, so I literally go no where. They didn't offer to do a skin graph check or anything before diagnosing me with scabies. I ended up having to treat the hives on my own using the eczema ointment I was given prior to, as well as some antibiotics I had at home.

Needless to say, I was very upset, embarrassed, and offended by the quick and minimal effort diagnosis I was given. I feel like I was discriminated against, without my postpartum issues even...

CHECK YOUR BILLS.

My husband was seen back in 2023 for a fractured foot and they billed our insurance for things that they didn't do. Being a medical billing manager myself, I took this on for my husband because it is what I deal with daily! I knew this was incorrect and called in with questions. The biller that I spoke to was defensive and refused to get the claim reprocessed so I filed a dispute with our insurance. It eventually got reprocessed and our bill decreased by a lot. I called back in happy to pay the small amount we still owed in August and was told I was actually due a refund and was told to disregard the bill. Fantastic! Flash forward to last week, I got a notice that "This claim is sent to collections". I called and left and message and 3 days later I got a call from Molly Fulton, the billing manager. She was INCREDIBLY rude and defensive. I told her about the previous call and she responded very quickly "I can tell you right now I have no record of that call". I explained again what happened and she was quick to shut me down and let me know that the bill needed to be paid. I asked if it had been sent to collections and she said it hadn't, but it was the step before being sent. I of course paid the bill, like I tried to do months ago, and we got off the phone. She never once apologized for incorrectly submitting the claim to begin with, for being rude, or for any inconvenience this caused us over the almost year and half we have been dealing with this. I got the email with the receipt for my payment and Molly's email signature reads "Chief Operations Officer". Sad to see this is how she runs the business, but hoping this review...

I took my two year old there on a Sunday. Waited almost three hours in the patient room with no end in sight. Doctor never came. My son had enough. It was time to go or face a complete meltdown. Receptionist refused to refund the $100 deductible I had to pay upfront. She said to call another office for that. Called a couple of days later and was promised a refund. Almost two weeks went by and no refund. Called again and was told that my credit card would be reimbursed in a couple days, no problem. Another two weeks went by and nothing. Finally I made a claim to my credit card company to be reimbursed. The merchant provided the credit card company a copy of the receipt that I promised to pay. Only, no service was actually ever rendered! We never saw the doctor. Credit card company at first refused to credit my account but they finally saw the poor way I had been treated by Urgent Care and they took it upon themselves to reimburse me and not pursue it further with Urgent Care. 3 hours was our limit waiting for the doctor who never showed up. If you still want to go then I would suggest not paying the co-pay until the doctor is actually in the room with you and be sure to have a fully charged phone to pass...