We have booked a big bear trip with our family of 16 to celebrate Christmas the last several years and our experience this year with our Cabin itself AND the property management company, Big Bear Vacations, was terrible. We arrived to the house a little early (about 3pm) and found that there was nobody there so assumed we’d be able to check in early since every other year we’ve gone they allow us to check in if it’s ready. When we called they told us it’s not ready and that the contact says 4pm so we need to wait. Nobody showed up to do anything in that hour that we sat there and waited, so they apparently made us wait just because. When we walked in the entire house smelled like fish. We had to air it out and spray perfume ( there was no room spray or candles in the house). We got everything unloaded and unpacked and around that time 3 men knock on the door and tell us they’re the cleaners and they need to come in. We told them no because nobody notified us they would be coming and they were all dressed in regular clothing. No uniforms or anything to show us that they’re cleaners. They claimed that somebody send them pictures of stuff that was missed in the house. It wasn’t us who sent the pictures so we were very confused and told them they couldn’t come in. Once we started settling in and using stuff in the house we realized the house was not as pictured whatsoever. Everything was old and falling apart. Everything was filthy. Baseboards were covered in dirt and hair, the carpets looked like they’ve never been vacuumed, showers had mold in them, sheets and pillows smelled like they weren’t washed. It was beyond disgusting. We had been there several hours when my husband went upstairs to check out the loft where our small children ( ages 2-7) were playing, and he found a PACKET OF COCAINE under the mattress. We called the property management company and they offered to send new sheets. What?! How does that help. Not to mention the mattress he found it under was disgusting. Clearly if they would have washed that bedding they would have seen the cocaine but it became very obvious to us that they didn’t wash or clean anything in that house. The table out back was covered in cigarette butts. We had to clean them up before we could allow our kids to go outside. The railing in the loft was so loose if someone leaned on it, it would likely break and they would fall down 10 feet to the living room. The bunk bed was falling apart. When my 6 year old rolled over on the top bunk the entire bed would shift and rock bath and forth. Upon leaving the cabin and pulling the sheets off we found that the master bedroom mattress had blood all over it. When we spoke with Big Bear Vacation about all of this afterwards and sent them all of the pictures of everything that was wrong and dirty in the house, we got the run around and they stated that they tried to send somebody to clean the home but we turned them away. So apparently the 3 strange men were sent by them and they planned to clean an hour after our promised check in time. Not okay! They acted like they would see what they could do to get us an appropriate amount of our money refunded back to us for the lack of cleanliness and all of the trouble. But never received a phone call back. They held us off for a week by saying the people that they needed to talk to were sick and we just never heard back from them. We have had so many amazing cabins and property management companies that we have dealt with in big bear, but this company is a joke! If you book a cabin steer clear of them!