Imperial Palace
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This is the first time I have written a scathing review of any place I have ever been. I know customer service and this needs to be known. It's sad that I am having to do this, just sad. I was very disappointed! We stayed in the king spa suite. For starters make sure all parties that are staying in the hotel/room with you are listed with the front desk. I happen to not of been listed. My wife got the stomach bug, I went to get some medicine and when I got back The key stopped working. The rule is if you are not listed they can not assist in any manner. You will be stuck in the lobby, until someone comes down from the room. Even if they are carrying the trash can from the room to vomit in. The customer service here is very bad! It has to start from the top down.The level of amenities are very poor. All the way down to the single ply TP in the bathroom! The view here was ok, however at night there are huge spotlights that shine on the building and you have to use the blackout curtains for sleeping.... Blah. Also the beds are not very comfortable, lumpy. The show takes for ever to get warm. On to the dining experience. The food for breakfast had very little flavor and was not a good value at all, in any sense. Tein was ok ... Average, the staff was nice. Bayview Cafe for breakfast, was very bad for food. The staff was nice. I got the Colorado omelette. I actually went to IHOP and got to Colorado on what because it pissed me off so bad. See photos of a real Colorado omelette! Colorado would be very pissed and send lawyers here to take it off the menu.. The Omelette was as thick as a piece of toast, sad. My lovely sidekick did enjoy the pancakes, at least that was acceptable. Walking around in the casino to try and find places to dine at was very confusing and seemed kind of like a maze, forcing you to walk through the gaming areas. We thought it would be cool to hit the arcade however it was closed and only open during Friday and Saturday. Why would I complain to anyone about this they know what a subpar hotel they're running. We will never come back here ever again it is the worst hotel experience we've ever had, from a so-called luxury hotel. The only caveat I can even think of to this entire experience would be the people that are coming here, have no idea.
B RichB Rich
00
Recently the IP introduced me to my new concierge Thompson Nguyen, after enjoying multiple stays there over the last three years. I simply cannot praise him enough for the assistance he has given me in the last few months. He booked rooms for both myself (and boyfriend) and my 86 year old father several times and most importantly, he recently arranged a comped room for my boyfriend and myself in Las Vegas at their sister property, The Orleans. That was our Christmas present to each other this year. Thompson was even able to get complimentary food and gambling money added to our Boyds rewards cards to use in Las Vegas. I simply cannot praise him enough. I texted him yesterday about booking an upcoming trip to the Imperial Palace on March for my birthday/our anniversary, and he's already booked our room and reserved two tickets for us to see the Little River Band on my birthday. Thompson Nguyen, you are such an asset to The Imperial Palace in Biloxi. Thank you for everything you do ❤️
Kim StovallKim Stovall
00
Lobby undergoing renovations - I expect it will be very nice and will eliminate the bit of congestion checking in. Arcade for the kids 👍. Buffet satisfied everyone. Rooms great, tub surround a little out-dated, but so what! Pool area nice and very kid-friendly. With so many families, it would serve the hotel well to have more shade available to them. The cabanas are great, but not so many folks can afford them. The bartender in the snack/bar shack opted to ignor me to finish his conversation with another employee for long enough for me to turn around and start to walk out. Only turned back around because kids were waiting for their frozen drinks - he didn't offer an apology. We were there 8/5-6 . Nice poolside menu. Wish something was playing on the big poolside screen at night, that would have been cool for the kids while the night temperature was so nice. Would definitely go back.
Cissy BCissy B
00
I loved it here! Came on a company trip, The food and drinks were amazing, casinos were fun and the chill lounge was lit ! I had a blast especially with the beaches near by and traveling to new orleans which was perfect 🤌🏾 made me go watch “The Originals” again. 😂 i wanna come back !!!!
Daphne DavisDaphne Davis
00
We stayed here on our way home from the Sugar Bowl. We had fun gambling! It was also decorated very pretty inside for the holidays. Pros: there are plenty of restaurants/places to grab food inside the hotel. The elevators are quick and they have plenty of them! Everything is clearly marked so it's easy to find. Room was very spacious and had everything you needed in it. Rooms have good AC Cons: people can smoke anywhere in the casinos. I'm guessing this may be why their rooms (even the non-smoking rooms) have a "smell" to them. Beds are HARD as a brick.
Sarah KelleySarah Kelley
00
Nearby Attractions Of Imperial Palace
IP Casino Resort Spa
Boomtown Casino Biloxi
Old Brick House
Hotel Liquidation

IP Casino Resort Spa
4.2
(5.6K)Click for details

Boomtown Casino Biloxi
3.8
(2.4K)Click for details

Old Brick House
4.5
(34)Click for details

Hotel Liquidation
4.8
(9)Click for details
Nearby Restaurants Of Imperial Palace
Kim Long Restaurant
Thirty-Two
The Sportsbar by FanDuel
Tien
Infusion Coffee Bar
Bayview Cafe
Pho Boy Asian Fusion
Quench
IP Noodle Bar
Stadium Sportsbook Bar and Grill

Kim Long Restaurant
4.0
(328)Click for details

Thirty-Two
4.2
(238)Click for details

The Sportsbar by FanDuel
4.1
(152)Click for details

Tien
4.2
(134)Click for details
Basic Info
Address
850 Bayview Ave, Biloxi, MS 39530
Map
Phone
(228) 436-3000
Call
Website
ipbiloxi.com
Visit
Reviews
Overview
4.3
(1.5K reviews)
Ratings & Description
cultural
entertainment
family friendly
attractions: IP Casino Resort Spa, Boomtown Casino Biloxi, Old Brick House, Hotel Liquidation, restaurants: Kim Long Restaurant, Thirty-Two, The Sportsbar by FanDuel, Tien, Infusion Coffee Bar, Bayview Cafe, Pho Boy Asian Fusion, Quench, IP Noodle Bar, Stadium Sportsbook Bar and Grill

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