The Furniture Mart — Attraction in Blaine

I purchased a rocking recliner for my nursery. It wasn't even used really until my daughter was born in february. In august, a bolt came out of the chair and the left side of the chair came loose and lop sided. We called becker in mid august to get this fixed under the year warranty provided. They scheduled for a tech to come out 2 weeks later and look at the chair, then had it picked up for repair. It was gone from then until October 15th. When they dropped off the chair, I noticed it was still lopsided, so I waited 6 weeks and it was still not properly repaired! I called Becker furniture the next business day and notified them of it still not being fixed. The first rep, ryan balcome, seemed nice asked me to send photos via email showing the problem, which I did within 10 minutes of the phone call. A week later I had not heard anything from the rep, so I sent an email asking for an update. He said he searched his entire inbox and did not receive any pictures. Turns out their email system has a maximum file allotment. Why ask a customer to do this if store is not capable of receiving photos. I then resent them to ryan 2 pics at a time and made sure he got them. He replied that he would call me by the end of the day with an update. He never called! I give benefit of the doubt and waited until the 3rd business day later and he still hadn't called. I emailed him and he never responded to the email. So I called and he still hadn't talked to service technicians and had a resolution. So couple more days later I call again and he said he would let me know by end of business day, still he never called! So I called Becker and asked to speak with a new rep as either he was too lazy or they are understaffed. I then was connected with reena citrowski. She seemed very nice and understood why I was upset. I sent her all the emails I sent to ryan to show that he had failed every step of the way to follow through. He also had not even put any notes on our account or anything. She talked to a tech and they said they would like to bring it back in for a repair, I said that's fine I just want it fixed. She said she would call me the next business day to schedule a pickup. Guess what? She never called! So here it is Saturday, October 31st, I still have a broken chair. I basically have been without it since mid august. I bought this for my nursery, and now I have no chair to rock my 8 month baby in, there aren't many more months I will get to do this and they are ruining this! I wish I had never bought from them, this is the worst customer service experience I have had with any company for any purchase ever. At this point, I want a replacement chair. I'll take the one on the floor, even if it's a different color, I don't care, I just want a working rocking recliner to rock my baby in.

UPDATE : I got my chair back and it still is not fixed. This chair should not have broken with less than 6 months use and if it's fixed it should be brought back in like new condition, not put together poorly. I am so unhappy. It is useless to contact the store again as it is not going to be fixed properly and I'll probably get the run around again. I posted a picture on here once approved by google, you can CLEARLY see how lopsided the chair is and feels like the arm is going to break back off again.... DO NOT BUY...

Got a mattress, box spring, frame, pillow, and sheet set from here, and had a great experience. I came in thinking it was going to be a difficult, anxious process figuring out what I wanted and choosing the right thing, and I was afraid I might end up wasting money having to try multiple mattresses and such. On the contrary, it couldn't have been easier, honestly. I was assisted by Sydney, and she pretty much talked to me for all of five minutes before saying she knew exactly what would work for me. First mattress felt good to me, but she said my spine wasn't quite aligned on it. Tried the second one, and it was way better, and my back was totally straight. That was the one I ended up getting, and I definitely don't regret it, best bed I've ever slept on (it was a BeautySleep Hybrid). Actually, come to think of it, that WAS the first one she wanted to show me, but someone else was trying it out at the time. So for all intents and purposes she nailed it on the first try.

Despite finding the right bed almost immediately, she was happy to show me other mattresses just for my own curiosity and for comparison. She also helped me find a good pillow, which again, best pillow I've ever had probably. I've never owned a bed frame and it was pretty easy picking one out as well. The cost ended up being well worth it for everything, and I can tell you she was working with me for my best interest, and not just trying to get a sale. That was pretty much the only reason I felt comfortable getting all this stuff at the same time.

So, Sydney was phenomenal - there were other employees there that she asked a few questions to and they were also super cool and helpful. You could tell they all work well together. Unfortunately I didn't catch their names, but of the people I saw, it's hard to imagine having a bad in-store experience.

But that isn't quite all - what I thought would be the next difficult step ended up being way easier than I thought as well. The mattress and frame+sheets came in separate deliveries, and both were as seamless as possible. I didn't catch the names of the guys who delivered the mattress, though they were great. Very easy and smooth phone interactions, and they were super friendly and efficient getting the stuff in. Took all of 5 - 10 minutes. The frame delivery was the same, great phone interactions, great in person interactions, ridiculously friendly and helpful. I did catch the name of one of the guys delivering the frame - his name was Tyler.

Overall, just great! I was anxious about shopping for a new bed but it went better than I could have imagined. If you're in the market for a new bed, definitely check out Becker. If you're just looking for other furniture, I can't imagine you'll have a bad time...

Buyer BEWARE!!! I have never been treated so crummy when I was able to provide proof showing I was correct with the false advertising that Becker Furniture has. I found a chair and ottoman on the website thought well this has to be too good to be true. Went into the Becker Furniture in Blaine. Worked with the salesperson had actually 2 salespeople tell that what I was seeing was correct and even the manager was around stating that it was true. So I thought well I just scored. Delivery day comes, delivery guys come states he has a chair for me. So I said oh it is suppose to come with an ottoman too. Didn’t make too much of a stink with the delivery guys because they were doing their job. Called sales person that I worked with. First words out of his mouth were I knew you were gonna be mad when delivery day came. He said I noticed on Tuesday that it was just the chair. Never was called when they found out there was an issue and delivery was on Friday. There is a said “disclaimer” on the website that basically if the website is not correct they are not responsible. I talked to 3 different employees one being the customer service supervisor that didn’t even know of this said “disclaimer”. I was than basically told that I could either return the chair or buy the ottoman. Not buying the ottoman because I already thought I did. Now my experience with retail and sales it if the customer can prove that something is misleading and basically the customer was right than you make things right. As a consumer making things right would be for Becker to give me the ottoman since their website was falsely advertising the chair and ottoman together, it wasn’t just a picture of them together it was the title of the link and all and when clicked it very much advertised the 2 pieces together. All employees that I talked too and looked up the collection got exactly the same findings as I did. I am beyond disgusted with Becker Furniture and them not making it right for the customer when they were so in the wrong. I explained to Donna, which she was the customer service supervisor I spoke with that I would let all consumers know to BEWARE of their establishment, friends, family, anyone I may cross paths with that may be in need of furniture. This place has put a very disgusting taste...