IU Credit Union — Attraction in Bloomington

Last month I was locked out of my account, I called multiple times and went in where they proceeded to accuse me of not being me. They unlock my account, after my ID and I answer a bunch of questions. The following day, I'm locked out again. I call and am told they believe my account is compromised and I need to come in. I have my daughter drive me as I'm disabled and it's really hard for me to get around. They tell me that I have to open another account, and they'll keep the other one locked but open for 90 days for any other transactions to come through. They refuse to tell me why my account has once again been locked, except for muttering that I had Spotify come through, and I don't have Spotify. I respond I've had Spotify since 2015, and I'm ignored. Apparently with me sitting across from them, telling them this is my transaction, I am somehow lying. I leave at least thinking well I can use my new account, only to have them call me this morning and inform me that they are switching me to a non transactional account. No answer as to why. I don't understand why I would even need an account that I can't use. This used to be a decent place to bank, but after I started having problems I looked them up and noticed they have their facebook reviews turned off, and almost every review on yelp and wallethub they've had since 2016 has been negative. Even read a review very similar, where they apparently accused someone of lying about a transaction. Avoid this bank at all cost. I've been with them for over 20 years,...

As a new customer, I recently had the pleasure of setting up an account, and I must say the experience exceeded my expectations. Natalie, who assisted me, was extraordinary in every regard.

From the moment we began the process, she demonstrated a high level of professionalism. Her manner was not only courteous but also genuinely welcoming, making me feel valued as a customer. It was evident that IU Credit Union appreciated my business.

The efficiency with which Natalie handled the account setup was impressive. She navigated the necessary steps with ease, ensuring each aspect was covered thoroughly and clearly. Any questions I had were answered promptly and with expert knowledge, leaving no room for confusion or uncertainty.

It is rare to encounter such a seamless and enjoyable experience in customer service. Natalie’s combination of professionalism, efficiency, and genuine enthusiasm for her work made all the difference. I am grateful for her assistance and look forward to a positive relationship with IU Credit Union...

Greetings to all – jolly Dave here – just a note of gratitude, happiness, and joy to share – I was in a pickle yesterday – I went to my ‘old’ bank for a very important wire transfer towards the purchase of a house – for untimely reasons that were not their fault, they didn’t have staff to help with this very important wire transfer – the following day(today) was/is a holiday – and I’m supposed to close tomorrow morning at 9:00 AM – yikes! So… I went across the street to the IUCU Winslow branch – to my delight, a nice lady, Jessica Baxter took great care of me – had a smile on her face the whole way, even though my information was old and had to be updated (whoops) she treated me like I was important and that she cared and most importantly, got the wire transfer done and sent off before closing – good job Jessica! Thank you very much – this is her card, I highly recommend her and this facility for banking needs, and I will...