Community Ford Lincoln of Bloomington — Local services in Bloomington

In December of 2014 I bought a 2014 F150 Ecoboost. I had previously known the finance officer and had a pleasant experience with the salesman. Recently I noticed the engine would miss upon cold start. (Meaning after sitting cold for a few hours not necessary needing to be cold outside.) I had brought my vehicle in for a different reason which was fixed quickly and not had any further issues since. However, I received a phone call telling me 3 of 6 spark plugs were bad and would be changed under warranty. Asked me if I wanted to pay for the remaining 3 to be changed just so there would be a fresh start. Of course I paid the over $100 dollars for parts and labor for 3 spark plugs to be changed for peace of mind. After having the vehicle released into my possession I started the truck the next morning to go to work. I noticed the same misfire in the engine for the first 30 - 45 seconds. Called my service technician I had been working with (Joe Bond), told him the issue was still there and set up drop off that afternoon. Mind you, this entire time I was provided with a free rental with Enterprise which was much appreciated and this review should in no way reflect bad on them, they were great and worked with me on a vehicle change. The next day I received a phone call from the above mentioned person with news of 3 malfunctioning coils. Said he had ordered the parts and to keep the rental as they didn't know when they would arrive and when the vehicle could be fixed. A few hours later in the day I received another call telling me it wasn't the coils it was in fact 3 bad injectors. Once again the parts had been ordered and to keep the rental for the above reason. Later on in the afternoon I received another call from the above mentioned to tell me the service tech had been in touch with the Ford Engineers in Detroit and they had told them to release the vehicle as it is functioning normal. Now to back up a little bit the mechanic had verified the missing noise numerous times and wanted to continue diagnostics. When I received the final call I was so frustrated without argument I returned for my vehicle. I then sent an email to the customers service department for Ford detailing my experience and the fact the vehicle had not been repaired. Received a call from the regional customer service supervisor and was told the only thing I could do is return the vehicle to Bloomington Ford to let them try to find the problem again. I had previously requested another dealer look into my problem but as soon as I told them I had been working with Bloomington Ford they refused service as they didn't want to be associated with them. This latest meeting didn't not go well as I was called and told there was no problems and the truck was running normal. In case anyone wants to know it still has the same problem. I will not be back to Bloomington Ford and I will send a complaint to Ford about the Service Manager being rude, argumentative and him...

My wife and I had been shopping other dealers across the state. Frankly? We were getting burned out. We knew exactly what we wanted. But it was a nightmare. We kept getting knucklehead after knucklehead, sales people cutting me off mid sentence when explaining what I was looking for, direct questions asked ignored and left unanswered, prices kept getting misquoted from their very own websites… we had our fill of this nonsense. It was utterly ludicrous. On a lark, we checked Bloomington Ford again, and noticed they had exactly what we were looking for and the numbers were close. It had just come in, in fact. So we walked in at 4:45PM on a Friday and were politely greeted by Miss Ali Dunn. I’m so very happy to have met this young woman! She is honest and knows her stuff, and she doesn’t try to put on airs or fake her way through not knowing an answer. She produced all records available to her (on request!), and was always friendly and polite. And you know what? It was 22F outside, so she offered to bring the car to us at the showroom to inspect! We went on a test drive after looking the vehicle over, and Ali was a total professional. She was relaxed and great to work with! She had a good route planned for us and was a great coach for my wife, who was nervous driving something so nice that was already much larger than her previous car. It couldn’t have gone better. After the test drive we got down to hard tacks, we drove a hard bargain with some very specific terms that needed met. And you know what? She and her F&I partner Brett stayed until 9PM, well past closing, to get the terms of the deal met. They were an absolute joy to work with. No drama, no pushy nonsense, just a couple of friendly professional adults acting like, well, friendly professional adults. After this spectacular treatment and care, we left with what is hands down the nicest vehicle my wife and I have ever owned. Better yet, we left with a fantastic warranty and a deal that didn’t leave me crying in the shower every morning! It was like someone was filming the perfect way to work a car deal, and no one let me in on the joke. Textbook. Let me leave you with this bit of free advice. If you need a car or truck, please for the love of your own sanity… skip the rest of those slacking high-pressure miseries and go directly to Miss Ali Dunn at Bloomington Ford. She and her team will treat you the way people should be treated. And for the record, no, I have been in no way recompensed for this endorsement. You really don’t want to see what I wrote about the OTHER dealerships we...

I wish I could give a lower score. Do NOT take your Ford vehicle to this dealership for service or repair.

My car was having some electrical issues that the local Firestone couldn't fix, and they recommended taking it to this dealership. When I did, they ran a full diagnostic, and told me that my issues were greater than I realized, and it would end up costing me thousands more than I expected.

This fair enough on its own, but from there my experience kept getting worse. The employees I talked to were very friendly, but their level of communication was absolutely unacceptable. Every time I called seeking more information on when my car would be done, I was met with a similar response (if the person I needed wasn't out to lunch)- that it should be done in the next couple of days, and that I would RECEIVE a call when that time came. And every time that date and time came, I was given the same response again- a delay, and promise of another call. This cycle went on for almost three weeks.

When I finally did get my car back and drove it away, I was almost immediately met with more issues I had never had before; the check engine light was on, and the low oil light flashing. So I took the car right back, and was told that the fact that these new problems popped up now was simply a coincidence, and that to get it fixed would cost me another couple hundred dollars.

Although the circumstances were suspicious, at this point, I was willing to give them the benefit of the doubt. I just wanted my car back after having to make do without it for so long. So I OK'd the repairs, coughed up the cash, and several days, delays, and unkept promises of calls later, I got my car back. By the end of the day, the check engine light was back on again.

Almost a month later, this is where I had to stop. After paying so much money for the initial repairs, having repeated new problems arise, in addition to the unrelenting lack of communication, made me feel helpless and conned. The possibility of their own carelessness being the source of my repeated problems became more likely in my mind. And the politeness felt insulting in the face of such a lack of professionalism in every other category. It was all together an incredibly frustrating and degrading experience.

If you are in need of repairs for your Ford, I would highly recommend...