Off The Wall, Indoor Bounce & Party Place — Attraction in Bon Air

I have to say that I was more than disappointed by my last visit to the Playroom TriCities, I was absolutely disgusted. My wife, children and I used to be frequent visitors of this facility but I assure you I will probably never return. The concept of Playroom Tricities is just that, a big playroom for children. There are inflatable bounce houses, slides, and numerous toys, games, legos, costumes etc. like you would find in any family's spare toy room, except on a much larger scale. The facilities I have never had an issue with, and that was not my issue this time. It was one single employee. My first interaction with this employee was when HE told me that I could not participate with my 5 year old son on one of the inflatable slides. This was new to me because on all other visits I was never told this, but there was a sign I had never noticed that said the same thing. I thought maybe it was new so i was fine with it. Then I noticed that the same male employee had taken a liking to my son and the other boy he was playing with. I normally don't have an issue with the faculty interacting with the children, in fact, I somewhat encourage it. However, this person was taking it a little over the top. Shortly after being told that I wasn't allowed on the particular inflatable, I saw the employee follow my son into the inflatable and out of site of my wife, other patrons/employees, and myself. This only angered me at first because I thought that it was a weight issue that prevented me from entering the slide, and this gentleman (and i use the term loosely) clearly outweighed me. After I noticed the employee follow my boys up the slide a few times I started to feel a little strange about his behavior. It was almost like he was looking around to make sure his supervisor and no other parents saw him following the boys into the inflatable. Before I had a chance to take my concerns up with management, my wife came to me very emotional and angered after she witnessed the employee laying down in a concealed area of the slide with my 5 year old and his friend just about on his lap. When she called out to my son, the employee jumped up like he knew he was "up to no good". My first reaction when hearing this was to collect my children and the other family we were with and leave before the situation escalated. There was another female employee at the front door who witnessed our frustration and tried to calm us down as we were leaving, but it was too late. When I asked my son about the situation, he said that he, the other boy, and the employee were playing "puppy", and the employee was "petting, sleeping, and cuddling" with them. If I had witnessed any of this behavior, I would have left in a police car. The owner/manager had already left for the day, so I plan on making that my first phone call when they open in...

I wouldn't recommend this establishment if your intention is to have a birthday party of any kind. For starters, as soon as you walk in the door communication is severely lacking. Our party was confused and spoken to as if we were in the wrong for simply asking for clarification. As the party progressed, the entire staff proved to be just as pushy. The person who seemed to be in charge had a very pompous demeanor and was continually argumentative, therefore any gaslighting response from their end will not sway me into remaining quiet about the many issues in this place. As the birthday boy was opening his presents the staff was very rushed and cleaning not only around, but right on top of him as he did so. They grabbed his toys and placed them on a cart, and forced others to miss him opening his presents because everyone was running around trying to make sure that their things were out of the way and wouldn't get thrown out. One child's cake was thrown out before they were even finished eating it. The staff failed at being gentle to older kids who weren't allowed to play. There are much more gentle ways to speak to 10 year olds than what we experienced today. A few of the arcade machines were down, which wouldn't have been a big deal if not for the lack of positive experiences all around. The staff seemed almost robotic and uninterested unless they were reprimanding children. The facility was unwelcoming and cold both literally and figuratively. They could really use a nice cleaning as well. I waited at the counter for quite a while to get change for the games and I wasn't even acknowledged while a staff member was arguing with another patron or after they were done talking. At the end, when our host was told she owed another $90 on top of paying in full beforehand for children and adults who didnt even play. Policy is one thing, and abhorrent lack of professionalism is another. That's what was displayed here today. As our party talked over the details, the entire staff joined behind the counter in a manner that seemed threatening and uncomfortable. I won't be coming back and I'll see to it that the people who I know...

I booked to celebrate my daughter turning one, we had a private party and everything started out great. It was a bit confusing for the nerf wars where they just sat a bucket out of nerf guns with no rules or guidance, just to wear the safety goggles, that was a bit odd but I brushed past it. It is a super cute place and it was clean, no complaints there. Now the reason for my two stars.. when it was time to eat food and cake, it started off well, but literally after the adults were served, the young staff member came in asking to bring ice cream for the kids and told me it was 8:30.. I'm like okay.. what felt like 2 seconds later, she came back asking us to cut the cake because and I quote "we have to clean up". Mind you, the adults JUST got their food to sit down and eat and we still had a half hour left.. Needless to say, that upset me because how can you enjoy your child's party when you're being rushed? So we cut the cake handed it out and packed everything up to leave.. Our family who traveled over an hour away didn't even get to watch her open her presents because I was told she had to clean up.. If she had not rushed us, it would be a much more pleasant review.. We spent over $600 on this place, (which was pretty steep, not to mention buying food separately, and the drinks being $1 per person AND not being allowed to bring drinks in) then to be rushed with a half hour left just isn't great customer service.. I am aware it is an establishment and needs to be clean but to be told that DURING the party where we still had time left was extremely unprofessional. The other two ladies were great and I have no complaints about them but the young one with the glasses should probably get a job that doesn't involve people celebrating momentous occasions.. Somewhere like McDonald's. Needless to say I won't be booking again, but if you decide to book, buy extra time and make sure the young one isn't there.. It is really a shame, I did really...