SIXT Rent a Car Boston Int Airport — Attraction in Boston

I wish to share a distressing ordeal I faced with Sixt Plus, initially, Marcus was extremely helpful. He seemed as if he was going above and beyond to help me and I was happy with his services once things got difficult. The situation spiraled into an unprecedented fiasco, due largely to mismanagement and misleading assurances by a corporate employee named Marcus. This saga began with what was supposed to be a straightforward long-term rental agreement, only to find myself embroiled in a situation that left me stranded at Logan Airport for nearly a week, financially burdened, and professionally compromised.

Marcus, representing the corporate office, initially promised a rental cost of $1000, with a slight possibility of an increase to $1200. Contrary to these assurances, I was blindsided by a bill nearly quadrupling the quoted amount, soaring to almost $4000 without including insurance—a far cry from the agreed terms. This discrepancy was not just an inconvenience but a critical blow, causing me to forfeit a $10,000 deposit to a client and lose a valuable contract due to my inability to meet work commitments.

When seeking explanations and resolutions, Marcus became unreachable, later attributing his absence to a family emergency. While personal issues are understandable, the timing and total lack of communication suggest a deliberate avoidance strategy, especially considering our prior interactions where he confirmed his continuous email accessibility. This behavior is not only unprofessional but also indicates a lack of responsibility towards customers facing dire consequences from such negligence.

Adding to the frustration, Marcus’s sudden reappearance post-emergency strikes me as highly convenient and frankly suspicious. The narrative of his unavailability due to a family crisis seemed to persist each day I was stranded and in desperate need of assistance. However, as soon as I capitulated to the inflated charges and secured a new contract—effectively removing the need for his intervention—Marcus was suddenly available. This sequence of events casts further doubt on the genuineness of his prior claims and underscores a disturbing pattern of evasiveness in the face of customer adversity.

Furthermore, the financial toll on me was exorbitant, with total payments amounting to $5000. This figure starkly contrasts with the initial quote and has imposed an unwarranted financial strain. My sole request amidst this chaos was either a full refund or the honoring of the original contract as outlined by Marcus. This reasonable expectation has been met with silence and disregard, further emphasizing the lack of customer respect and integrity within the corporate office.

Equally frustrating was the ordeal of reaching a supervisor or someone with authority within Sixt Plus’s corporate structure. The stark contrast in customer service quality between branch staff, who were notably helpful, and their corporate counterparts was glaring. The branch employees demonstrated professionalism and a genuine desire to assist, whereas the corporate office displayed a lack of accountability and customer empathy.

This entire experience with Sixt Plus underlines a severe flaw in the company’s operational ethos, especially in handling customer grievances and ensuring transparency and reliability in their service offerings. It’s imperative for Sixt Plus to reevaluate its customer engagement strategies, improve communication channels within its corporate office, and instill a culture of accountability and honesty to prevent such distressing incidents from recurring.

As a customer, I am left disillusioned and bear the brunt of this ordeal both financially and professionally. It is my hope that by bringing this issue to light, Sixt Plus will implement necessary changes to uphold the standards of service one would expect from a...

This is a follow-up to my original review posted about a month ago (see original below), and unfortunately, my experience with SIXT has only gotten worse. What began as a $561.11 charge for a 6-day rental has now ballooned into a total of $2,086.31 after SIXT charged me an additional $1,525.20. All this despite the fact that I was stuck in a FEMA-declared disaster zone in Morgan, VT, where washed-out roads made it physically impossible to return the car on time.

I made multiple calls to SIXT—on July 30, 31, August 1, 2, 5, and 7—desperately trying to explain the situation, but was met with complete indifference. I eventually returned the car to the Springfield, MA branch once the roads were passable, but SIXT still failed to update their system and instead sent me FedEx letters accusing me of larceny.

SIXT claims they contacted me on August 13 (see below), but their email was entirely unhelpful. They said they’d "be happy to assist me once the car was returned." The car had already been returned for three days by that point, making their communication inaccurate and further compounding the frustration.

While I understand that some late fees are expected, these charges are outlandish given the natural disaster circumstances. I’ve tried repeatedly to resolve this, but SIXT has failed to address the issue.

If you’re considering renting from SIXT, I strongly recommend using Hertz at 30 Park Plaza in Boston instead. I've used them several times before, and their customer service is outstanding and would have saved me from this nightmare. Further, it's often cheaper to just take an Uber there instead of getting the airport rental car.

(original review below)

I recently had - and am continuing to have - an awful experience with SIXT that I wouldn't wish on anyone. Due to severe flash floods in Morgan, VT, which was declared a FEMA federal disaster zone, my rental car became trapped when the only road to the house was washed out. While the car was undamaged, it was impossible to return it to the Boston branch on the return date as planned. We had no idea how long it would take for the roads in the area to be repaired.

I immediately contacted SIXT customer service and made numerous calls (July 30, 31, August 1, 2, 5, and 7) to explain the situation. Each time, I was met with a lack of support, empty promises of callbacks, and no actual help. Eventually, I was able to arrange with the Springfield, MA branch to return the car there once the road was repaired on August 7.

Despite all this, SIXT’s system failed to reflect that the car had been returned, and I received threatening FedEx letters accusing me of larceny! On top of that, SIXT charged me over $1,000 in fees for the late return. I understand there may be some additional fees due to the unexpected situation, but this amount is exorbitant. I am still trying to communicate with SIXT to resolve this issue, but their lack of responsiveness has made it nearly impossible.

The way SIXT mishandled a situation caused by a federally recognized natural disaster is absolutely unacceptable. If you're looking for a rental company that will help you in an emergency, keep looking. SIXT has proven to me that they don’t care about their customers, and I will never use their services again.

Response from the owner a month ago We apologize for any inconvenience you experienced with your return and hope that you and your family are safe. After reviewing our records, we found that an email regarding this issue was sent to you on 08/13/2024. Please review the email at your earliest convenience and reply back so that we can assist you in resolving this...

Never again. I am sharing this torturous ordeal as succinctly as possible. Picked the car up at Logan Airport late in the evening. The next morning, there was a low tire pressure warning for one tire. The temp had dropped, which sometimes causes a change in pressure, so I went to a service station and had the tire properly inflated. The day continued without incident. The second morning, I was greeted with another low tire pressure warning for the same tire. A tire store employee told me a. He found a puncture in an area that couldn't be patched, b. The tires had minimal tread and needed to be replaced and c. Because it is an AWD, it wasn't possible to replace only one. This occurred at approximately 8:30 am. I phoned Sixt. They requested that I drive the disabled vehicle back to Logan to swap it out (during rush hour, with an hour's drive each way). I declined their request to do something so foolish. (I am leaving out the minutiae of multiple calls, long hold times, disconnects, etc. ) They requested that I drive to their partner, PEP Boys in Salem, NH, and call them upon arrival. It wasn't too far away, and I was able to drive slowly and on side roads. Repeat #4, but from PEP. They made it sound as if I was unreasonable for not "just" drivin' on down to swap out the car. Apparently, we were at an impasse. They wanted me to risk my life and their vehicle. I did not. After much time and disagreement, Sixt informed me that they would send a flatbed to swap out the vehicles and that I was to accept all or part of the cost. As if I were making all of this up, the car was drivable and I wanted... what? What angle did I think I was playing? Once more, I declined. They are going to need to get their car one way or another, but I'm playing no part in that. After hours, Sixt finally said they would deliver a vehicle, but that it might take hours for a driver to pick up a replacement and get it to me. Ummm.... okay? I reminded them that WITH NO CAR, I wasn't going anywhere, so c'mon up. Knowing that now they would need to pay $$$ for the flatbed to pick up a car that would STILL need new tires, they relented and agreed to create a PO for new tires. This ordeal began at 8:30 (not including getting the tires inflated the morning before). I wasn't safely back on the road until approximately 4 pm. The sun sets at 7:30 pm. I didn't have the time to do any of the things I had planned for the day. ALL of my plans went to hell. I subsequently received a text from Sixt asking for feedback. I answered. A rep reached out to me and asked about my experience - I repeated my answer. The rep said her manager was there and handed him the phone. He had no idea why he was handed the phone and asked what was going on. Once more, you got it, I repeated myself. To his credit, he did listen and shared that Sixt was working to improve customer support and had added a domestic (Texas) call center. Regardless of where in the world the call is answered, Sixt needs to improve their business practices. I was offered a partial refund. While this isn't on par with losing a day of my vacation in a time and place I will never get back, it was appreciated. For brevity, I have skipped many aggravating details and stuck to broad strokes. I (and the PEP Boys staff) believe that they were playing a sick game of chicken, drawing it out with the belief I would finally give up and drive the vehicle to Logan or agree to pay for the cost of the flatbed exchange. Instead, they lost a potential customer and gained a...