Michaels — Attraction in Bowie

Last Saturday, I visited Michaels for some art shopping. Unfortunately, my phone was lost or stolen inside the store. When I noticed I didn't have my phone with me, I alerted the cashier(1) and asked for help. She only assisted me by calling the number. I then asked the store manager(2) if he could help me review the security footage to determine if it was lost or stolen, or help locate the phone. However, he showed no empathy and declined, stating they were preparing to close the store. Additionally, I expressed concerns about the potential compromise of my information and sought advice to call the police. He briefly indicated that I should do that but only to leave my information at the front and come back tomorrow.

While still inside the store, I asked another staff member(3) if she could assist in searching for the phone. She indicated that she was informed via radio and would check. I then approached another staff(4) member and asked if they could turn off the music as it might help in locating the phone if it rang. He alerted the store manager(2).

It was already 9 pm, and the store manager, without any empathy, instructed me to leave my information at the registry and stated they could not assist me further as I was inside the store past operating hours. With a rude tone, he asked me to leave the store. He left and asked another staff member(4) to take my information. During this exchange, I mentioned to the staff member that I was new in the city and didn't know how to get home; I arrived at the store using the phone GPS. He did nothing.

Feeling stranded without GPS or someone to call, I decided to go to Target and seek help at the reception. To my relief, a lady assisted me in alerting the police and contacting a family member to pick me up. Once I arrived home around 11 pm, with the help of Google's "Find My Phone" feature, I was able to locate the phone and alert the police of the location. They retrieved it and returned it to me the same day. It was stolen. The lady who helped me at Target also follow up with me around 12 pm to ensure I arrived home safely.

I'm unsure if this lack of customer care at Michaels reflects the company's culture or if it's an issue with staff training. Nevertheless, I believe Michaels should improve its hiring or training practices to ensure better customer care. It was disappointing that none of the four individuals I interacted with did what the representative at Target did for me. This experience has left me with the impression that Michaels could do better in caring for its customers. I did not want to go back to Michael to request video footage the next day because it would be another disappointment and bad treatment for me. I prefer to move on, but I know this is feedback that could help to improve...

Manager was engaged in ongoing conversation with young lady at register. Both were unprofessional in that they didn't stop their conversation to address my question. The manager gave a part answer then went back to her conversation. I asked who she was talking to and she said she was talking to both of us. I told her that was unprofessional, unacceptable and rude. I told the manager that I observed the gentleman in front of me trying to get their attention to thank them and he actually I had to interrupt their conversation to get them to focus on him. I asked the young lady at the register if she was new and she said yes so I told her that what just happened was not how to address customers since I had worked retail. I told the manager that she was wrong and I asked again about the items that I had a question about. I lectured both of them on customer service and how it was inappropriate to continue with their conversation with customers needing their attention. I also told the manager if she expected to move up in the company she would need to be more professional. I went out if my way to go to this particular Michaels because staff has always been cheerful and helpful and always asks for teacher ID and coupons, that didn't happen! The manager needs training in customer relations and courtesy. I was in the store on June 23, 2022 at...

Went to grab an organizing cart at michaels last night. Something that should have taken all of 10 minutes took close to an hour. I wanted to use my teacher discount and was told to do that I needed to be rung up by a cashier. I waited in line for a cashier. The one cashier helped one customer for close to 20 minutes. To be fair they did have transactions but he was ringing everything so slowly then going back to bag everything in the end. It was painful to watch. The other cashier helped 2 customers and then when it was my turn she walked away. I then asked an associate who walked by if she could help to which she responded only one person was ringing right now and I should use self checkout. I explained I was trying to use my discount so I needed a cashier. Her name was Linda and she was no help. Clearly needs a reminder in how customer service works. I watched her walk away and talk to the other cashier and talk near the front of the store. There were so many people working yet no one could come help the growing line. The manager Susan really needs to pay more attention to how the store is running. Definitely would not recommend this location and will definitely not be returning. It is easier to do things online. And we wonder why retail...