Delta Valley Health Club — Attraction in Brentwood

I prepaid before corona 1 year of membership for over 1400 dollars. I paid for childcare and MX4 in advance. Then I got diagnosed with an autoimmune disorder and I had to put my account on hold for many years. I had 3month remaining. After years of therapy I decided to come back, activate my account and ask for a renewal membership and for my 3month that they still owed me. I talked to management and they agreed to grant me the 3 month because I had paid for it!!!!!I wanted to start training when I received a phone call and they told me that it was expired out of nowhere. I tried calling the management many, many times to get what I had paid for but they simply ignored me and never got back to me. This is how delta valley is treating customers, is that fair???I only asked for what I had paid for and I put it on hold because I was not able to train.

ANSWER!!!! I told management why I had to put the account on hold. When you granted me the 3 month I never came to actually activate it!!!! Yourself told me on the phone that i needed to sign for it, did i ever sign it????I never signed anything or activated the app but of course you have to make up lies to justify your actions. I PAID in full and it is so unfair that you cheat yourself out of it but that is how you work! But at the end of the day, you know how you operate and if you feel good about it, go for it, you will lose customers and you will lose your reputation!!!! Delta valley gym lost on quality, kidscare is a mess, the snacks they offered were from costco and not even allowed to sell individually. Equipment is falling apart, familytime is a joke from 12-2pm when kids are in school😂. I needed the 3month I had paid for to see if the gym had improved, I wanted to return to DV along with my children 13, 14 and my husband. But since you treated me so poorly I rather join "planet fitness" than ever dealing with you again. I hope you treat other...

I have been a member since they opened as Club 1. I have been a huge advocate for this club, I stayed through the recession, and when Diamond Hills (great club) opened which many left I stayed, in fact I liked it so much I opened and pay for membership for my staff. However, 4 days ago, I was told from the new Membership Manager, due to a new software in January, the way my account worked previously was now "impossible" and I would have to "rewrite my agreement (which expires in 2018)". Yes, and it would dramatically increase my price. Then Lisa followed up by email, which I appreciated because she was the only one to respond, but explained to me via email that "policies change", ok but why should that be my problem? Even more disappointing I reached out to the club manager who after 4 days couldn't be bothered to even return any corospondance. Other members have been complaining about they have taken programs and sf away from the included membership for new fee programs. The front desk and membership is like a revolving door, if a little time and attention was spent treating long time loyal customers like me, it would seem to be cost effective customer retention. Instead they use ABC Financial (check out their poor reviews) to try to hold people hostage. Customer Service goes a long way, so disappointed the club that I have paid tens and thousands of dollars, huge advocate, first time ever expressing a concern, the manager could care less. Having my attorney draft a letter today to cancel my longtime membership due to their breach...

Delta Valley gave me a pleasant working out experience, until I went to cancel. I had signed up for a month to month contract due to the fact that we may move. When I went to cancel they talked me into suspending my membership. With a screaming newborn and a hungry toddler I quickly signed and left. No one informed me that they would be automatically starting my membership in 6 months. I figured I could call if I wanted to restart It. I moved and never thought a thing about it.

Once I saw the charges 6 months later, I called and they told me I would have to come in to cancel. ( I don't live in Brentwood anymore) I was also informed that they couldn't promise a refund, but they could give me a gift card. I said great.

After going in, they told me someone would call about the refund. They never did, so after calling, I was told that no compensation would be given. They ended up charging me for the next month and they told me the reason was that I never paid the first and last payment when I signed up.... That was the incentive to sign up!!

I find this very unprofessional. I only talked praise before about this gym, but I would never recommend such a money hungry type of business to anyone. All they needed was to give me a gift card like they offered and I would have left happily. A real shame. Beware, you can't trust a thing...