Bridgeville Appliance — Attraction in Bridgeville

We purchased an entire house full of appliances from Bridgeville Appliance between 2020-2022. Just want to get that out there first. Had no problems until recently, our dryer started making noises and it needed to be looked at. Called Bridgeville Appliance. Their repairman came to our house when my wife was home alone working and he spent a total of 4 minutes in the house, never looking at the dryer itself. He stated that we had a water pressure issue (which was later diagnosed with an admittedly faulty tool) . I arrived home about 15 minutes later to find the repairman sitting in his vehicle in my driveway, just so he could explain to me what he had just explained to my wife, but with the explanation that 'women don't understand this kind of stuff'. So, he didn't examine our dryer...sat in the driveway to wait for me so he could insult my wife...and charged us $129 to do so. Well done!

So, we hired another service man to come analyze our dryer and had it fixed within a week. Yet, after more than 6 weeks of attempting recompense for this awful experience from Bridgeville Appliance, we have been ghosted with no sign of reimbursement forthcoming. I have to say that our purchasing experience back in 2020 and 2022 was stellar, but this experience over the past 6 weeks has been horrendous and has thus soured us on the establishment enough that now we need to write reviews. We are out $129 and I have to name names of the ghosters because they were given ample respect and due diligence to make this right. Instead, they dissed us. Thank you, Store Manager Kris and Jeff Kress for treating us like an unvalued customer (who just happened to spend THOUSANDS at Bridgeville Appliance filling up their house with a washer, dryer, refrigerator, stove dishwasher and microwave). ...

We bought an under counter ice maker from Bridgeville Appliance (along with a Monogram range, dishwasher, beverage cooler, microwave, Monogram refrigerator/freezer, washer and dryer).

When you spend thousands and thousands of dollars on appliances at a store, you would think that the business would appreciate it and try to assist you if issues arose.

Not Bridgeville Appliance. We bought extended warranties from Bridgeville since they told us the extended warranty is better than the manufacturer's warranty and Bridgeville will repair them - not some other company.

Ice maker broke in early August - needed a cutting grid. We called Bridgeville to get it repaired and they told us that they do not repair that brand of ice maker - when we were told at purchase that they repaired everything in house.

Since they couldn't repair it, they outsourced it to another company.

The warranty company that Bridgeville Appliance sold us is still investigating the claim. I was so furious at what Bridgeville Appliance sold us that I private paid over $600 to get the ice maker fixed. It is 3 months later and the warranty company is still investigating.

I contacted Bridgeville Appliance and they told me it was a service issue and the owner or manager were notified. A month later and nothing from the owner. Nothing from the manager.

There are a lot of companies out there that sell higher end appliances. Companies that would appreciate your business. Go to one of them.

Bridgeville Appliance loved the money when they sold me the product, but did not stand behind ANYTHING. NOTHING...

Go to a company that cares. Bridgeville...

Horrible service department. Starting with the service man that came to my house. He insulted me and bullied me and then ran out. Talked to “service mgr” she was no help. Suppose to call back never did. Had to call them. She had someone else return my call and of course no answer of status. Her response “well it was just ordered”. I have no refrigerator but of course that is my problem. This establishment cares nothing for the customer.

Update. Service call finally on 1/21. Second call. First service man that spent a total of 5 minutes said it was the fan. The second service call found that it was not a fan. Took almost 1/12 hours to evaluate what the problem was. Had to order 2 parts. Called Bridgevilke Appliance tried to talk to the owner ,of course not, finally talked to some one in service. She assured me she would review the part orderon Monday ,to verify if in stock etc and also see what can be done. Never received a call. Called again today 1/25 and I-received the same response that I received on the 12th. “The part was just ordered on Friday”. I had to press them to contact warranty company or whomever to try to expedite. Not holding my breath they are either not calling back or if they do it will be the same answer as a month ago. BUYER BEWARE!! They could care less. I have been without my refrigerator for...