Hampton Inn Pittsburgh-Bridgeville — Hotel in South Fayette Township

Where do I begin??? We booked hampton Inn Bridgeville to stay there for our wedding and had a block of rooms for our wedding guests as well. Our contact was Denise who was very easy to work with and quick to respond to emails, She was the only positive thing about our experience. We had to change our date due to covid so there was an issue with our booking code and people weren't attached to our guest list. Which was an issue because the cost of shuttles for the night of the wedding was dependent on how many rooms were booked. I had a few guests (my grandmother included) who called the hotel to make sure things were booked properly and they were told it was when indeed it was not. Denise ends up talking to the GM and they offer us $100 off for all the hassel. Although originally we were told they use a third party for the shuttles and could not offer discounts because of that (this could possibly be the case but the shuttles that showed up had the hotels name on them and the driver was wearing hotel apparel) I confirmed before the wedding that they still served drinks and were open until 2AM even with Covid. A bridesmaid who has had prior hotel issues checks into her room and scans the room first, she finds bug casings and asks to look at another room. She checked a total of 5 ros & they all had them. They believe they were just carpet beetles and not bed bugs, but when you have had that experience before you can't help but thing thats what it is again. Next I check in the night before the wedding and they had us with the suite for 1 night and another room for 2 nights, it should of been the other way around. The receptionist got confused and said to me, YES THE BRIDE, the night before the wedding "this sounds like a confusing wedding are you sure you want to go through with it" I was so irritated by the comment I just walked away. The next night we come back after the wedding and some wedding guests had been sitting there with other hotel guests drinking & eating. My husband and I walk in straight from the reception and we are told they told our wedding guests need to leave the lobby. My husband and I approach the assistant General manager Barbara Zappa, she was already hostile before speaking with her. We asked why we had to leave & she said because the bar was closed. I told her I verified it would be open and she told me "well what Denise told you was wrong" I asked if we could just sit at the tables in the lobby and she said absolutely not. My husband asked why the other groups right next to us of about 8 and 10 people were not asked to leave the lobby and she said "when I get over there I'll tell them"  I then asked if we could have the 12 weddimg guests come to our suite and she said "yes but if you get a noise complaint we will give you a warning and if it happens again we will call the cops on you" (what every bride and groom wants to hear on their wedding night) we went to our suite with guests and there were no complaints made on us. The next day we checked out and hours later realized I had left my wedding dress in the hotel room. We call the hotel they had already cleaned the room & didn't hear anything. They then check the room and said it wasn't there but we can call back at 11pm to talk to yes manager Barbara. We were not waiting for that. My mom went and searched through all their dirty towels and sheets for it to eventually be found in a random storage closet (thankfully). That night my dad then approached Barbara with questions about the bar and the policy on when its open and closed. She was very condescending and could not provide him with a written policy. At one point something was said he couldn't hear so he asked her to repeat herself, she would not do so and told him she felt threatened and was going to call the cops on him. My dad is hard of hearing AND HAS HEARING AIDES but she took his disability as a threat. My dad spoke to the GM, Daniel, the next day & he was told that the bar and...

I don't have anything good to say about the Hampton Inn Pittsburgh-Bridgeville location. If you're looking to block off rooms for a wedding or any other event, I'd look elsewhere. Several months before my wedding we had this hotel and the local Holiday Inn Express blocked off for our wedding guests. The Holiday Inn booking went smooth and guests began quickly booking there. Over the course of 4 months I probably spoke via phone and person, and email, with front desk employees and manager of the Hampton Inn 15 or more times. First, the title of our wedding got entered in their system incorrectly. Because they put both our last names in the system with a "/" and the word "wedding", friends and family who called in and didn't say the exact title with a slash, were told we didn't have anything blocked off. Often times this happened when a guest called in and just said my last name which should have been sufficient. Numerous people called us confused, or booked anyway without the discount. Once we figured out why it was entered in the system that way, they told us they couldn't change it, so we had to inform all attendants of the wrong name for the block. Second, even with the block name I had multiple people contact me and say the block was full one day and then the next had only a couple people. This ensued for months and I had zero confidence that we'd hit the needed limit for a free room. This was important to know because if we had this room we'd be able to stay at the hotel with our whole group for free on our wedding night. Then wake up the next morning, hangout, talk, and have breakfast with our wedding attendants. I'm not the type to ask for something for free, but when we're filling up a chunk of the hotel it's an easy perk to keep your customers happy. Now lots of people I know not to stay there when coming into town. Third, after all the headaches of people telling me they still couldn't book (on and off even after the correct name was given), that the block was sometimes full, and then that they only had a couple people in the block (less than the actual number), I decided to work with the manager. She was very friendly and attempted to rectify my atrocious customer experience. Even while booking 12-15 rooms for them (I had other family/friend go else where after hearing my frustration) she said she couldn't help me at all by giving my wife and I our room. This came straight from people above her, the regional or district manager. Fourth, after being incredibly frustrated (this hotel was easily one of the most disorganized companies I worked with during wedding planning) my groomsmen called a few days before the wedding to see if they could get in their rooms to dress before being at the ceremony at 1 PM (on a Saturday). They were told to call the morning of the wedding. How is that acceptable? I have groomsmen coming in from several hundred miles away and you say call the day of a very hectic day? Well they get there and of course they all couldn't get in their rooms. So we had to place their stuff in other friend's rooms. No idea what everyone else did who attended the reception. Had numerous guests come in from out of town so hopefully they were able to get in their rooms. Please don't deal with the Hampton Inn for large parties. They're unorganized and unhelpful. I wish I wouldn't have sent them all the business I did. I got nothing but multiple headaches in return. I'll never recommend this place...

Watch out for the dining chairs. Just finished up a three night stay. Overall good hotel, but they stained some dining room chairs, left them out to be used, and had no signs on them, at least not by the time we were there. The morning after our first night, had breakfast and headed out to the meeting I was in town for, got laughed out of it because I didn’t know I had a furniture stain the shape of the chair on my back. Ran to a Men’s store for another shirt then back to the hotel to change. The low review is not because this happened, as any business owner knows mistakes happen. What I was disappointed with was the response I got. I was even very calm and polite, I thought maybe it was some cleaning product and they may not even know it was doing this. The young gal at the desk knew right away when I showed her the picture of my shirt and was pretty defensive, I probably wasn’t the first person with this problem that morning: “it’s furniture stain, there were signs, it should come out with dish soap.”

And that’s it. You know what would have gone a long way? A simple sincere “I’m sorry that happened to you.” Basic manners 101. But all they cared about was take my problem and go away. And so I did. Oh, and of course dish soap will not take out furniture stain lol.

We sat in the chairs and used the table top, we would have seen a sign on them, or anywhere near them. Either they pulled the signs too early thinking it was dry, or they were not in a location a guest would notice them. Better yet would be to put those few chairs they stained in a back room to dry. The next two mornings we sat on the booth side just in case.

The hotel was great otherwise, other staff very helpful. It’s these unexpected things that show you where more...