Verizon — Attraction in Bridgewater Township

This is the worst Verizon office I have ever seen. We were attended by a so called solution specialist, Mr Mohamad. He was in such a hurry in dealing with us that he forget to return us the old sim which he removed from our iPhone to insert the new prepaid sim. That sim was very important to us. I asked him again about the sim and he did not understand and misinterpreted my question in his ignorance and hurry. He told us that the sim is in the phone but we discovered that the sim was missing when we reached home. It was already over 5 pm and the office was closed. Still we visited the office, and were standing outside to get some help. We could see a person cleaning inside, and she was utterly rude to us and did not entertain us. We pleaded but in vain. I asked her for a phone number she can share so that I can contact someone responsible to resolve the problem but office has no contact number written on the gate. If we do not get the sim tomorrow, I will file the complaint as it is utter negligence of the salesman as well as the office. we are in shock, trauma as all our financial transactions are linked to that old sim. My question is how can they be so ignorant, and so rude to the customer. Also, there is no helpline number in case of emergency. I tried calling the customer care, but it would only utter conventional dialogues. I could not speak to any human representative. Pathetic! Strongly suggest never ever visit this office. I am going to suspend my services tomorrow morning when the office opens. I will never take Verizon...

Came in for an appointment at 2pm. Store was understaffed so we were seen late, which was fine had we received good customer service. Met with Angel who, instead of answering our questions at the start, pushed us through the sales pitch. When he finally entertained our questions, we were told the promotion was over, but to give him 10 mins to get a quote together. My father in law was at the store 6 days prior and was told we'd have no problem getting the promotion after the holiday. After 30 mins, Angel and a gentleman named G are working together on our quote. I asked G if they're told when promotions end and he told me that they are not told by corporate. Less than 30 seconds later, he tells my mother in law that they do know when the promotions end but that they're not allowed to disclose to customers. Either way is fine but the dishonesty was jarring. Another 30 mins later, I ask another associate to grab G and Angel from the back because we had been now waiting for an hour. G comes out and explains that they were waiting to hear back from a district manager but basically they can't do the promotion. I ask one or two more questions but G walks away from me, and then tells my father in law "if you snooze, you lose". So outside of wasting an hour or more of our time, the customer service was atrocious. We came to this Verizon store specifically because it's a corporate location but were beyond disappointed with...

I visited this Verizon store to sign up for Fios internet for my home. Initially, the staff were very welcoming and helpful. I was told I would receive a 1 Gbps internet package that included HBO Max and Netflix subscriptions, and if I set up auto-pay, my bill would be only $64.99/month.

Guess what? My first bill came out to $101.00. When I asked why, they said it was due to router and other service fees that only apply to the first month. I accepted that explanation, hoping it was a one-time issue.

Then the second bill came—again $101.00. This time they claimed that I wasn’t an authorized user on my family account, so the bundle wasn’t properly applied. They updated my status to authorized and promised the issue was resolved.

But the third bill came—again $101.00, with no changes.

This is not just poor customer service—it’s misleading sales practices. I feel like I was tricked into a bundle that doesn’t exist in practice.

This isn’t the first time either. Years ago, when we moved to a family plan and traded in old phones, we were promised account credits. It’s been three years, and those credits never showed up.

At this point, I am exhausted from fighting for what I was promised. My trust in Verizon is gone.

Customer...