Hubbard Florist — Attraction in Bristol

For the price paid, the customer service was very poor. I placed an order for the “teleflora’s pretty posy bouquet” which was supposed to be an arrangement with only pink and lavender flowers, to be delivered in a “stunning mosaic iridescent vase” the day before Mother’s Day, for my sister who just became a new mom and this was her first year celebrating. So what my sister got was a similar bouquet, but not a single flower was lavender. Instead, lavender was replaced with deep burgundy and peach colored flowers (more like a bouquet you’d choose in the Fall time) and in a blue-ish transparent square vase that you can get from HomeGoods and definitely not what I had ordered and had no clue about any changes. I called Monday morning shortly after they opened, to ask the manager why I didn’t get a phone call about how different both the bouquet and vase would be and Amanda, who identified herself as the manager, said she would look into it and call me back. Well she didn’t- I had to call back again hours later. She said on their website it says that they are subject to make substitutions and that it says they don’t need to contact the customer to let them know? Nowhere on their site mentions how the customer doesn’t need to be notified to confirm the change so I certainly believe she wasn’t being truthful about that. I paid well over $100 and she said the reason my price was high was because of the stuffed animal I purchased on top of the flowers, as if paying $80 plus tax for just the bouquet, plus a delivery fee of $12 wasn’t going to be $100 in itself, so as the manager of this business, Amanda was extremely rude, insulting and unprofessional. Don’t waste your hard earned money on hubbard florist! Shame on them for not even trying to offer a solution or any of...

One of the main reasons I go here is to support local businesses. I have had fantastic flower arrangements from you all before. Now this year for my daughter's senior prom I sent the kids to pick their corsage and boutonnière out on their own. Their colors were strictly black and gold and when they showed me what they came up with I told them baby's breath wouldn't work. So we all went back to pick out a different color scheme and the girl helping me was a serious smart a^*. I asked her what would be an alternative to the baby's breath and her answer was "nature doesn't provide gold flowers". Wow really?! They have jewels and ribbons to use for this. Fast forward my daughters boyfriend comes over on the day of prom and there's baby's breath on his arrangement and not hers, so basically they didn't match and she didn't listen to what I said. Lastly, both arrangements fell apart before they got to prom literally, $60 down the drain. 😞 photo below shows his is barely intact we had to just tie the ribbon around it and his had the baby's breath on it, they don't match and they have white sheer ribbons. They weren't cute. Glad the kids can care...

Will never order from this florist ever again I would rather spend 10 times the money than deal with them. They are RUDE VERY RUDE! I called to speak to someone to order a FUNERAL ARRANGEMENT and the guy answering the phone was such a !@#$%^. Before i can get my question out he RUDELY asked if I was coming into the store. REALLY! I am calling you if i wanted to come in I would have drove the 1300 miles to your store. This is not the first time I had to deal with them, I tried calling them to order a birthday arrangement for my sister in law and he would not take my order because it was SNOWING, Hello your in NEW ENGLAND shouldn't you be use to the snow. In April our brother in law passed away and myself, husband and two sister in laws went there since this seems to be their choice and yet again RUDENESS they would not help us they was like theres the...