Imagine Nation, A Museum Early Learning Center — Attraction in Bristol

If i could give 0 stars I would.

My oldest daughter went to Imagine Nation for a couple years, throughout the time there we had numerous incidents with Lyndsey giving us miscommunication and attitude but I dealt with it due to my daughter teachers being AMAZING.

Within my daughters last year I found out I was pregnant and informed everyone that I would be interested in placing my newest baby into the infant program.

Fast forward to my new baby being born, i applied in September and Lyndsey verbally said that I would be all set to join in December. I emailed in late October to ensure that she was still all set to start on December 2nd, Lyndsey then tells me in email that shes very sorry but theres no December spot but my daughter will be able to start April 20th.

Due to not having a great experience with the prior conversation I called Wednesday 3/5/25 to see if we were still able to start 4/20/25 I spoke with whomever is covering Lyndsey on maternity leave and she said she knows nothing of it and would call me back. I did not get a call back. I then called 3/6/25 and spoke with Michelle (the director) who has informed me AGAIN that my baby does NOT have a spot in the infant program because the spot that was open was taken by a child of a newly hired employee. When I had IN WRITING that my daughter would be able to start on 4/20/25.

This is a HUGE inconvience to not only me but my family who have been juggling trying to work and watch my daughter so I can also work.

I then asked Michelle about recieving my $75 back that I paid in advance with Lyndsey because she assured me that I was all set TWICE.

Michelle then emails me and says I will only be refunded $50 of my $75 because of a non-refundable application fee. When my money wouldnt have been wasted if my spot wasnt taken OR if Lyndsey would do her job correctly.

I am VERY sorry that Lyndsey is the face of this organization as far as whom the parents have to speak with regularly and being the first person they meet when applying. She has cause not only me but my entire family a great deal of trouble. She is grossly incompetitent.

I reached out to the CEO, Jay of this organization and notified him by email of all of this to which he replied asking for my contact information to speak with me verbally. He has never called me.

I’m relieved to know my daughter now wont be going here. If they cant maintain the employees performing basic daily tasks correctly how can i ensure my infants safety within...

Thank you imagination for being apart of the ct free this year so that many kids in ct can have the opportunity to explore this hidden gem. Brought the kids here and they enjoyed themselves. A huge shout out to Karen who works at the museum. You can tell she really enjoys her job and showed my children and I how to use a lot of the cool extras the museum had to offer at different stations. She made the experience that much better for all of us and was extremely sweet and helpful this was important because this was our first time visiting and we did not know much about this place. She is one of the reasons I gave this museum 5 stars. On the other hand there was another worker there with short black hair that was watching us like a hawk and picked on my kids whenever I was busy with the little one. She made them so uncomfortable they soon gave her her own name in which I don’t know her real name but my kids will consider her as the “museum police” every time she came their way. She embarrassed them and humiliated them a couple of times of front of people and I find that extremely unprofessional as they were just sitting or walking around quietly exploring the museum for their first time. I think she was not used to seeing Hispanics in the building as the non Hispanics clearly did not seem to endure this type of harassment as she chatted with them politely. I will be making a phone call to her superior and explain to them more in detail about my experience in particular with...

I wouldn’t recommend sending your child here. I had my son in their preschool program and although the teachers are nice, the director is unprofessional and inconsiderate. My son struggles with schooling and I’ve been actively looking for additional help for him. The school was aware of this and because he became an inconvenience, they gave me two days notice to find him a new school. They require you to give them two weeks if you decide to leave but cannot give parents the same respect. My son was discriminated against by them all because he didn’t fit their cookie cutter views.

When I signed him up, I had requested their extended hours due to my full time job. They assured me it wasn’t an issue. Come the first day, I’m told 3hrs before pick up that they don’t have room for him and I must pick him up by 5pm. They refused to work with me. Luckily my employer is understanding and changed my hours to accommodate their mistake. I was late one time by 2min and they billed me $50 and again, refused to work with me even when I showed them the policy handbook they gave me didn’t include this policy. They’ll create new policies and enforce them even if you haven’t been showed or signed for them....