Bob’s Furniture Store in Brookfield is horrible.
Previously, I furnished my house with sofas and a power reclining chair purchased at Bob’s. I curse the day I ever entered this store. I am warning you. Do not shop here.
Ever since Bob sold his store to a huge corporation, the spirit of honesty and integrity this store was founded upon has died.
If you insist upon shopping here,
I strongly recommend purchasing the GoofProof protection plan. You are going to need it. The cheaply constructed garbage they sell will definitely break.
When my reclining chair broke, GoofProof determined that my chair could not be repaired. Then, GoofProof issued a voucher equal to the purchase price of my old chair to be used at Bob’s to purchase a new chair! I did not get a refund. Instead I have been forced to return to this awful store.
I failed to mention that when the chair broke, the internal mechanism bent and twisted causing physical injury to my back. I am in pain now all the time. The mechanism snapped the housing coupling on the power cord causing me to be afraid of receiving an electric shock. This electric chair provides a wonderful experience if you like pain!
When I returned to Bob’s I was greeted by a knowledgeable Sales Associate named Joe. He patiently showed me all the power recliners available. I settled on the Hercules model. Here is a photo of it. He was most helpful and provided a very pleasant buying experience. He was very nice.
I highly recommend the shopping experience at Bob’s Discount Furniture Store in Brookfield, Connecticut, except for one small detail.
It turns out that Bob’s Stores in Brookfield are lying thieves. Joe lied to me. After he took my $1447 for the Hercules chair, and handed me my receipt, he casually mentioned that there was a small problem. The chair will not be delivered for five to seven weeks.
It is now several weeks later. I have not received delivery of my chair.
My back hurts every day. I need my “Hercules” chair with its heated back massager. I gave Bob’s Stores my money. I have not received a chair. The sad fact is that Bob’s Discount Furniture stole my money.
When I called the Brookfield store to ask about my chair, my phone call was routed to Carlos in Guatemala. Carlos was very nice on the phone. But, he was unable to find my furniture order or provide any assistance at all.
So, I reluctantly returned to the Brookfield store. I spoke to a very pleasant young man, Jed, who sympathetically listened to my story.
Unfortunately for me, he told me I had to speak to his manager, Stacey.
Now, I must tell you, my back was killing me while I am standing there at the front counter waiting to speak to Stacey.
Finally, I spoke to her. Here is what happened next. I explained that I purchased a Hercules Chair for $1447.47. I did not receive delivery of the chair. I would like delivery of the chair, or a full refund of my money.
She pretended to be sympathetic to my needs. She checked her computer. Then, she told me “No Hercules chairs are available anywhere in the world and I will not issue a refund.”
Naturally, I was not pleased to hear this.
When I reacted to this, Stacey stormed off. One other mild mannered salesman told me to get out of the store or he would call the police!
I left the store. I am not pleased with the customer service I received. I am now writing this review simply to state the facts.
I still have not received my chair or a refund.
This happened to me. Maybe it will not happen to you. But, I am warning you, do not shop here.
I am sorry that Bob is dead.
I know that no one at Bob’s stores will ever read this. They do not reply to my texts. Why would they respond to this?
In case Bob is not dead, I would like to speak to him. I have some polite suggestions about the Brookfield store management. You have my phone number on my order if you...
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