Texas Roadhouse

United States Ohio BrooklynTexas Roadhouse

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Address

7341 Northcliff Ave, Brooklyn, OH 44144

Map

Phone

(216) 739-0760

Call

Website

texasroadhouse.com

Visit

Overview

Description

Lively chain steakhouse serving American fare with a Southwestern spin amid Texas-themed decor.

The Hit List

Restaurants

Best 10 Restaurants to Visit in Brooklyn

February 21·5 min read

Attractions

Best 10 Attractions to Visit in Brooklyn

February 21·5 min read

Cleveland | Ultimate Food Guide (Part 2)

RupertRupert

1700

Recommending My Happy Hometown Cleveland to the World!

SammySammy

1620

Food Diary 🍕: Those "White People Meals" I've Eaten Over the Years

BenedictBenedict

70

Went there on Saturday 12/10. My friend and I definitely did not have a good experience. The restaurant was not busy when we arrived around 1230pm. We were seated right away. Waitress was nice. We had to ask for rolls after we had already ordered drinks and received them. Rolls were good. My friend and I ordered the Country Fried Sirloin. When both our meals arrived, we cut in to them. The battered crumbled of the steaks. The knife had a hard time cutting through the steak cause how dry it was. It was like they fried the steak first then battered it and refried it. We sat waiting for the waitress to let her know. Oh my friend still hadn’t received his fries that he ordered with his meal. Waitress finally appears, we let her know about our steaks and tells us she will get them removed and asked if we would like something else. I ordered a sirloin steak and my friend order a burger. The waitress asked if we wanted new sides, we told her no we would just eat these ones. Shortly after my friend’s fries arrived. We ate all our sides while we waited for our food. Our food finally came and was cooked right. The waitress left our uneaten country fried steak on the table and didn’t take them back till she delivered our new entree. We waited to see if the manager would come check on us. The manager didn’t come until we had already been there over 2 hours and it wasn’t to check on us, it was just to clear plates. We had to tell her that we didn’t have a good experience. She then pretty told us that it was our fault for ordering that meal because it’s one their hardest to make and that we should have gotten the country fried chicken because it’s easier for them and tastes better. After having bad experience at a previous location, definitely will not be visiting Texas Roadhouse any more. Texas Roadhouse has serious quality control, customer service and management issues. Thank you Texas Roadhouse for the general response. I went to the web address and inputted my concerns. Nobody has reached out to me. Proof that Texas Roadhouse does not care.

Aaron UlibarriAaron Ulibarri

00

Our food was supposed to be ready at 8:36. It was not. At 8:51, I texted again from the car to ask for the food, and it still was not ready. At 9:05, I got out of the car and went to the pickup window to speak to them about how our food was already 30 minutes late, and it still wasn’t ready. The worker was trying to be helpful and he was polite, but then when we arrived back at our hotel, the order was wrong. We ordered a fully loaded baked potato for my husband, and a sweet potato for me. We received all the fixings for the baked potato - sour cream, cheese, butter - but he was also given a sweet potato, which he does not like. His steak was overcooked and dry, as well as my salmon. The frustrating part is that we also provided a tip for a CARRYOUT order, which I don’t think we should be pressured through the app to give, so we also provided a decent size tip for an order that was wrong, late, and the food was not good quality. I am just disappointed and I hope that they get it together for their future customers. Will not return to this location. Have had good experiences at other locations. Don’t pressure people into tipping for carryout if you’re not going to deliver on-time, quality, correct orders. Also, we specifically asked for silverware and there was none. This would normally not be a big deal, but we were staying in a hotel because we are here for work. So once we got to our room, we had to go back down to the hotel lobby, find an associate, and get someone to go in the kitchen and find some disposable silverware for us while our food got colder.

Florence DavisFlorence Davis

20

I like to start up saying I usually love going to Texas Roadhouse just for the rolls on butter alone but on this day it was a little different. The night started out great friendly staff for the atmosphere everything was going smoothly drinks came out appetizers came out and then that's where things went a little different. Our reservation was for 7:30 we finally left the restaurant around 10:00 because I don't know if the kitchen didn't make our food or forgot our food but we were sitting there waiting a while for our food two people behind us came and went as we were still sitting there with our apps. Staff is very apologetic the manager even discounted the meal which was great and all that stuff but I don't understand what happened at this particular restaurant. Would I go back there again of course I mean it could have been an off night we all have them every restaurant has them doesn't mean you don't go to a place because of that you know food was still good came out a little cold but it was still good so they tried making up for it which was positive of everything

Anthony KrupocinAnthony Krupocin

10