AutoNation Toyota Buena Park Service Center — Attraction in Buena Park

AVOID SANG CHOI! There are multiple bad reviews about him on Yelp. I'm trying to be fair with this dealership because I'm hoping I just got a bad apple of a service advisor. From the moment I met Sang Choi, I knew something was off about his customer service skills. He didn't greet me, simply took photos and walked me inside. He then proceeds to print out a service receipt that shows me that I will need to pay $99 for an EFI Tank Additive even though my car is only 4 months old, at 5,000 miles and I have ToyotaCare. They are a dealer so I know it's always more expensive when a dealer does something. After finding that the bottle was $25 online, I proceeded to ask if this was part of ToyotaCare. Sang clearly told me that ToyotaCare doesn't cover all parts of a service, only a certain part of it. He also made it seem like the EFI Tank Additive was a required part of the service even though the maintenance manual clearly says that the EFI Tank Additive is only required for Hawaii. I called him. not even 25 minutes later, after finding my manual and told him to take out the service but he said it's already been done. I said OK and decided to call the Toyota Corporate office and explained the situation to them in much less detail than I am doing here and they opened a case. Upon returning to pick up my car, I was pleasantly surprised to find out that the service had been compensated since the corporate offices had already spoke with them. Also, during my return, Sang tried to avoid any contact with me and seemed displeased (don't scam people and then get mad when someone calls you out). That ticked me a bit and I was still annoyed that a service advisor, someone I thought I could trust (which I won't do again), would try to force me to buy something I don't need. I decided to talk to the manager, Harvey, who was extremely kind and whom I had a productive talk with. He said that is a recommended service not required. I let him know that this situation could have been avoided if that was told to me from the beginning. We also talked about cars for a bit and he said that he has Toyota vehicles and gets the oil change done every 5,000 miles. I said I would love to get that done (since ToyotaCare only covers oil changes every 10,000 miles) and would paid money out of my pocket to get that done if I hadn't been offered the EFI Tank Additive. He seemed pretty annoyed that his service advisor had messed up and lost potential revenue for the dealership. I said that we should get that done if they can return the vehicle same day. He helped us with a smile and I got an oil change done that I decided to pay for. Just a sales tip for any salesperson or service advisor at AutoNation Buena Park out there: don't sell people what they don't need because in the end they'll lose trust in you. Dealerships already have a bad rep and situations like this reinforce it. Even though, Harvey was an angel and helped us out, I don't think I'll be coming back to AutoNation Buena Park. I'll be returning to AutoNation Cerritos where I...

First let me say I had been to Auto Nation Buena Park twice before and had good experiences each time. But yesterday, whoa!

My appointment was for 830am. I got there at 825am. At 850am Dave, my assigned advisor, came over. I went inside. It was really difficult to have a conversation because the door kept opening and closing and the traffic noise was really loud. As it turned out, we had a miscommunication because of the noise, and I did not get the service I needed. I will go need to go elsewhere now. Very irritating.

At 935, a full hour and 5 minutes after my appointment time, I went to the lounge area to wait. The TV was not on. Dave turned it on for me, but I couldn't hear it, and there were no subtitles, so the TV was useless.

I was told an oil change would take 2 to 2½ hours. At 12:15 I saw my paperwork dropped on Dave's work station. I know this because when he logged in on the computer to input my info, I got an automatic appointment to return. An appointment I did not want nor request. About 5 to 6 minutes later Dave left and met with an incoming customer.

At 12:40 he finished with the other customer. I asked him how much longer. He said words to the effect I just got your paperwork and will come get you. This was not true. He chose to stop working on my paperwork to assist the incoming customer. I went to the restroom. When I came back, he was now working on my paperwork. I stood at the counter and waited.

At about 1ish, I finally got my car. I needed a new battery for my 2004 Prius key fob. I got the fob and went to the parts department. The gentleman there was unable -- after working at it for maybe 5 minutes -- to figure out how to open my key fob. He gave it back and said he didn't want to break it and couldn't open it. Hr wasn't rude, but he was sullen and unfriendly.

So after 21 years of replacing batteries at various dealerships in Sacramento, San Francisco, and now in Orange County, I apparently found the one dealership where I cannot get a battery replaced for my Toyota Prius, so now I have to make another trip to another dealership to get a battery replaced.

I will never go back to Auto Nation Buena Park. Ever.

I gave 2 stars because I was supposed to have gotten a quote for wiper blades but someone put them on the car instead and Dave gave me a discounted price on them because procedure was not followed. I would otherwise have given them 1 star because there is...

horrible horrible service. took my car for an oil change and to get a faulty window checked on a brand new car. they orig said it’ll take 2 days because of the window. however the next day i got a text from edwin my advisor saying the car only needed an oil change and window was not having the issue at the moment so their was nothing to fix. i called toyota to see if vehicle is ready for pick up but they stated edwin was not in today(as if toyota ran on the availability of this service advisor or something). they said they’ll call me back after trying to get a hold of him. 2-3 hrs pass by no call. i decided to call back and asked for a manager. they connected me with sang the assistant service manager who was no help either. he said vehicle is ready for pick up. i told him im aware of the window situation but there was also a coin holder that popped off and i was wanting to get that replaced because i shouldn’t have a broken coin holder for a brand new vehicle . he said the coin holder is on there which i explained it popped off but i popped it back in. however when it popped off the spring came off and that’s what i wanted to replace. he then asked me how i know that or how i. know its faulty or parts missing . i told him im literally the one who popped it in so. i would know . and as a assistant service manager couldn’t he do ok my take it off and check for himself? he then tells me he will have to take it back to the shop and they’ll have to hold it for another day (OVER A COIN HOLDER). i told him i’ll just come in and pick up the vehicle and i want to speak to an actual manager. about 30min after that phone call the manager finally calls me (sergio fabio or fabian, didn’t really catch his name) but he explained the oil change was done , the window actually did have a problem but they re calibrated it. and the coin holder he will replace himself. it seemed he was the only one aware and professional enough to handle the situation as everyone else was clueless and had no idea what was going on and were just going to make me wait for edwin for another whole day being vehicleless just because he wasn’t in and they had no idea what’s going on with my vehicle which is stupid as you’d think they’d be able to handle the situation with or without an employee being there . anyways not taking my car back here unless it’s the actual manager handling...