Hilton Buena Park Anaheim — Hotel in Buena Park

The three things I really want to hit on are: the room, although new, already seemed damaged; the service, which is super lackluster, and I’m still fighting with them today (the stay happened back in August); and finally, the valet service, which was really misleading. Let's start with the room. The rooms are brand new (given it is a new property), but you can tell the hotel doesn’t want to upkeep the room. An example is the shower: the shampoo/conditioner/body wash was on the floor instead of being mounted. You can tell it was previously mounted, but someone (I assume a guest) broke it off the wall. The issue with the shower products being on the floor wasn’t as bad as the water boiler suddenly stopped working. I called the desk, and they simply assigned me a new room. Normally, I would assume they would help you with moving your stuff, but I had to do it myself and also GO get a new room key. keep in mind, i still HAVENT finished showering, i had to finish showering in cold water, go downstairs and get a new room key to reshower (not rly their fault) Regarding the service, oh boy. Being a Diamond/Gold member, you get food and beverage credit. I was told this at check-in and asked if the food/beverage credit rolled over as it does at some properties, and the gentleman told me it does. I ended up saving it for a breakfast as I wanted to have a big breakfast with the family. When I went to check out, a different person informed me that at that property it doesn’t roll over. Given that the other person told me the credit does roll over, the lady said they would issue me a refund as if the credits did roll over. The stay happened in mid-August and it is now mid-September, and I still haven’t been issued that refund. I assumed the lady lied to me just to avoid confrontation. I ended up calling in September, and they are now telling me they are refusing a refund. I can understand a policy in which the food/beverage credit doesn’t roll over, but I won’t accept being told it does at check-in and doesn’t at checkout. I ended up calling the support line again, and they told me the hotel is now refusing to refund and I have to call a corporate number. Back to the service, it was a total letdown. I needed extra towels at the hotel due to having a family, so I called and they told me they had ‘no one’ to send them to me. No biggie, I went downstairs and got the towels (first time this has happened to me at a Hilton, but that's fine). What really irked me was when I was getting my room serviced, the service people took the extra towel and didn’t replace it. What’s worse is that I had a bag of chocolates/snacks worth about $50 (Royce chocolate isn’t cheap), which was supposed to be a gift. The maid ended up throwing that out. I told the front desk as I was checking out, and they said they would ‘call me with an update.’ Three days after checking out, there was no update, so I raised it to Hilton customer service. It is now mid-September ( 3 weeks), and no update, so I called them, and they said the manager was ‘working on it’ but issued me Hilton points. Now, regarding valet, what an episode of shock. I drive a Tesla, so I normally don’t use a physical key; I use my phone key. I realized at the hotel that the staff would need the physical key, and I left it at home (home was about 2 hours away), but my parents were going to come a bit later, so I could get the physical key for valet. The valet people told me they didn’t need the key; I could just remote start the car for them, so I didn’t tell my parents I needed them to bring the physical key. The trip was about 4 days, 3 nights. Around the 2nd day, I went to drop off my car, and the valet manager told me they couldn’t take my car due to me not having a key, as it was part of their policy. I can understand their explanation in case they need to move the car, so they made me self-park the car. I was charged but refunded as I had to go to the mall and self-park. I can’t explain more as Google has a character limit. Overall, please don’t stay at this Hilton; go to...

Review for Hilton Buena Park Anaheim

I recently stayed at the Hilton Buena Park Anaheim and had a very mixed experience. As a frequent traveler and loyal Hilton customer, I had high hopes for this newer property, but unfortunately, several issues left me disappointed:

Things That Went Wrong:

Electrical Outlets Issue: The electrical outlets near the bed only worked when the light by the door was on. If that light wasn’t turned on, none of the outlets on the right side of the room worked. It was inconvenient, especially when trying to charge devices at night. It’s a small but frustrating detail that shouldn’t be an issue in a new hotel. Fire Drill at 7 AM: This was by far the most upsetting part of our stay. On the second day, there was an unannounced fire drill at around 7 AM, which startled us all awake. My mother, who speaks limited English, woke up in a panic due to the alarm. This triggered a cascade of stress as she woke me and my wife in a panic as well. We had to take immediate and serious action to calm her down and manage the situation, as she has experienced trauma from a previous hotel evacuation during an actual fire at another Hilton in New Jersey. This incident could have been avoided with proper communication or warning. No Fridge or Microwave: Another surprise was that the room lacked basic amenities like a fridge or microwave. I didn’t expect this from a Hilton property, especially for the price I paid. These items are standard at many hotels and their absence was inconvenient, especially for travelers who may need to store or heat food. Digital Key Errors: The digital key in my Hilton app was unreliable and kept giving me errors. I always use the digital key feature at Hilton properties, so I was surprised to encounter these issues here, especially considering it’s a newer hotel. This created unnecessary inconvenience during my stay. Valet Parking Issues: The valet parking is $25 per night, but it felt chaotic. The hotel was so busy that the valet service was overwhelmed and didn’t live up to the expectation of a true valet experience. I found parking across the street instead, but that led to another issue. Parking Incident with the Manager: When I parked across the street, the manager told me it was illegal to park there, despite the fact that there were no signs indicating restrictions except for street cleaning on Thursdays. I have a valid handicap placard, and in California, that allows me to park in most areas unless specifically prohibited. The manager’s attempt to scare me into not parking there was unnecessary and felt like intimidation. As someone who went to law school and understands parking regulations, I wasn’t fooled by his tactics. Hilton should consider whether this individual is fit for a customer-facing role, as his approach was neither helpful nor professional.

The Good:

Beautiful Lobby: The lobby is lovely and provided a great place to relax. It’s clear that attention to detail was paid in the design and upkeep of this area. Convenient Location: The hotel’s location is a definite plus. It’s close to many key attractions, making it easy to get around and enjoy the area. Friendly Staff (Mostly): Most of the staff were welcoming and helpful, with the unfortunate exception of the manager. His aggressive attitude was out of place, especially when discussing parking costs and options. Wonderful Rooftop Pool: The rooftop pool was a highlight. It was clean, relaxing, and a great place to unwind. I really enjoyed spending time up there.

Conclusion: While the hotel has a great location and some standout features, the issues with service, communication, the lack of basic amenities (like a fridge and microwave), and the disruptive fire drill heavily affected our experience. Hilton should take steps to ensure better communication with guests, especially when it comes to sensitive situations like fire drills. If these areas are improved, future stays could be much...

Absolutely incredible stay at the Hilton Buena Park Anaheim! This hotel offers the perfect blend of luxury, convenience, and proximity to Southern California’s most iconic attractions. —— Location The hotel’s location is simply unbeatable. Situated just 6 miles from the magic of Disneyland, California Adventure, and Downtown Disney District. Knott’s Berry Farm and Medieval Times are only a mile away. This location allows you to easily explore all of Anaheim and Buena Park without spending hours in traffic. ——— Amenities The heated rooftop pool is a standout feature. My husband and I loved it, especially since the water is heated, making it comfortable for a swim any time of day. ——- The dining options are superb. The Rosemary Room serves delectable meals, and there’s a 24-hour grab-and-go market for those late-night cravings. As a Coffee enthusiast, I appreciated the on-site Starbucks, perfect for that morning pick-me-up before heading out to the parks. ——- Rooms and Comfort The rooms are spacious, clean, and designed with modern comfort in mind. I highly recommend booking a Disney view room on one of the top three floors. Watching the Disneyland fireworks from the comfort of your room is magic. ——- Service The staff’s attention to detail and commitment to guest satisfaction is evident in every interaction. ——- Overall Experience This hotel truly deserves its 5-star rating. It’s clean, new, and offers all the amenities you’d expect from a top-tier Hilton property. Whether you’re visiting for the theme parks, business, or just a relaxing getaway, the Hilton Buena Park Anaheim exceeds expectations on all fronts.

If you’re looking for a luxurious, conveniently located hotel that puts you at the heart of Southern California’s best attractions, this is it! Five...