Pacific Sales Kitchen & Home Burbank — Attraction in Burbank

The prices in store are competitive and the sales reps are reasonably helpful. The delivery and installation have been kind of a nightmare. We purchased a gas stove and dishwasher from them, beginning a long saga of battles with their awful installation service.

The brief version: reps on the phone will simply lie to you, repeatedly, telling you that you have an installation appointment when in fact they have not made one. They'll promise to call you, and then will not follow through on the promise. And every time you get them on the phone, you'll spend an hour on hold. The long version:

1. The initial install date was the only commitment they kept, and had the story ended here I'd have been leaving a 4- or 5-star review. The new stove arrived with two dents, basically a cosmetic issue, and they offered a gift card in compensation. This wasn't outrageous. When the old dishwasher came out, it was revealed that the wiring wasn't up to modern code and we'd need some electrical work to put in a new outlet before the new one could be installed. We were told we could reschedule an installation after getting an electrician to come in and take care of it. This began the long annoying saga of dealing with deceitful phone reps.

2. I called my electrician, he came within a couple of days to fix the wiring, and I promptly called Pacific Sales to reschedule installation. Spent a long time on hold, and then they scheduled me for a date a week later: Friday, June 2. Friday rolled around - no installer, no phone call from Pacific Sales.

3. I called Friday evening to follow up on what had happened. Spent more time on hold (a recurring theme), and finally got a rep. Initially they denied any record of my having an installation scheduled. I was insistent, spent some more time on hold, and then they confessed that there did seem to be a note on my file that an installer should have come out. The rep offers me an install date of Wednesday, June 7. I'm fairly irate and insist that they do better, at which point the rep claims that, OK, I can get an installer first thing in the morning between 8-12 AM the next morning, Saturday, June 3. I'm also to be called "first thing in the morning".

4. Saturday (today) rolls around, and the morning creeps along. No phone call, no installer. So once more I call to investigate. Spend a long time on hold. I finally get some rep who cheerily announces that I have an installation appointment for June 8 (worse than their earlier unacceptable offer of the 7th). No mention of the promise made about this morning. I insist to speak to a supervisor, which gets me put on hold for another half hour or so. The supervisor denies any knowledge of the appointment for this morning and again tries to sell me on being ok with the June 8 install date. I insist on better, and now I'm offered Monday, June 5. I'm pretty cynical at this point, but perhaps somebody will actually show up. If they don't, I may look into reversing the credit card charge and tell them to get their stupid dishwasher off my back patio where it's been...

We’ve been customers of Pacific Sales - Burbank for over 20 years. They’ve helped us with our appliances when we first bought our house, when we needed replacements, and then when we remodeled our home. The GM Jorge Quintero used to take care of us and we sadly found out that he had passed shortly after the last time we saw him. He was always so good at making us feel confident and supported when we came to him for our appliance needs.

This time around we looked for appliances to furnish our ADU. We met with James King who was hired by Jorge several years ago. Like Jorge, James was very knowledgeable, courteous, and assuring when it came to the selection, features, price, and quality of the appliances we shopped for. After examining several brands and models, we took advantage of the Black Friday bundle deals a day before Thanksgiving and were very happy with the service! This included the checkout with Rigo, who was thorough in answering our questions and making sure our order was complete, accurate, and organized neatly in a folder.

We only come to one place for the best appliance and service — Pacific Sales in Burbank! If you’re looking for excellent service without the pressure of salesmen on commission,...

I don’t typically write reviews, but my experience with the team at Pacific Sales was exceptional and worth sharing. I’d like to extend sincere thanks to Gustavo, Laura, Berenice, and Genesis for their outstanding support and service.

Gustavo always provides me with expert guidance on appliances, helping me make informed decisions that save me both time and money. Laura is equally knowledgeable when it comes to plumbing fixtures. Her ability to simplify the process and offer tailored recommendations gives me full confidence in my choices.

Additionally, I was recently navigating a few complex transactions that could have easily turned into a stressful ordeal. Instead, Berenice and Genesis handled everything with remarkable attention to detail, patience, and professionalism. They were thorough and solutions-focused—truly impressive in every way.

The truth is, I’ve purchased appliances from many different places over the years. But the level of service I received at this location was truly exceptional. That kind of customer care is rare, and it’s exactly what will keep me coming back. I highly recommend this Pacific Sales location to anyone looking for quality products and...