Verdigo Boulders — Attraction in Burbank

I have been going here for over two years, and I had to freeze my account bc my husband lost his job. So I went back in to unfreeze my account, and they told me I could not do that since I paid the freeze fee in March. I froze my account on Feb. They said they could not reactivate until the first of April. They told me I could pay for a day pass. I asked if I could cancel my membership and rejoin, and I asked how to do it. First the staff member acted annoyed. Then staff member just told me to fill out the ipad. I had no idea what I was doing, and I just stood there trying to figure it out. I had to tell the staff member I had no idea what I was doing, and ask for help even though he watched me struggle. There was no one else checking in, and the staff was talking to another staff member. I had frozen my account before due to injury, and I went back in to unfreeze the account with no issues. I prefer to go to this gym bc I feel comfortable lifting and climbing here unlike other gyms where there is major bro energy. I’m not sure what the point of making some feel small is, but I definitely felt left feeling very small and with a new perspective on this location. It’s like any other gym, and I no longer feel comfortable here.

I totally understand company policy. I know the responsibility was on me bc I was the one who choose to freeze my membership, but I just wish the issue could have been explained to me kindly. I wish when I went to use the ipad I could have had some form of assistance. I started going here to cope with my anxiety, and it has really helped me with this. This gym has been a place I so enjoy going to for the welcoming atmosphere and community, and I usually love talking with the staff. This is a first at this gym, and I just feel very uncomfortable returning. This experience has had negative impact on my mental health. I don’t know that I’ll be back. I hope to return, but I’m just not sure I should based on this...

I had a membership here for about a year. It's a great place to go for a fun, goal-oriented workout. Bring friends, climb, and grab a bite in DT Burbank afterwards. They have shoes and chalk you can rent if it's your first time. And if you want to augment your climbing workout, they have cardio equipment and a weight section, as well as yoga classes. The staff are also very friendly and helpful if you have any questions.

Here's where I'm docking points: it's a little smaller and doesn't have as much wall space as a few other locations such as L.A.B., and as such, can get pretty crowded if you go on a weekend morning. See picture. The price of membership is also pretty steep. It was $81/month when I joined and they raised it to $84/month soon after. Cool. Here's why I quit: I thought I could climb AND get some cardio in, but they only have two treadmills, and only one of them works. The other has been out of order for months, despite complaints. I can't justify spending that much per month for the chance of getting to run.

I'd recommend getting a day pass ($25) and seeing if you like it...

Pretty nice bouldering gym. 3 stars because I like to go back and forth between boulder and top rope and there is no top rope here. They do have a cave though that is pretty epic. The training gym in the back is large for a climbing gym and is stocked with everything you could possibly need. From machines to weights to yoga equipment, they've got all bases covered. $25 for a day pass, so more expensive than other gyms in the area. I have my own gear, so I didn't rent. But one person I was with forgot her shoes and couldn't climb at her normal level because there was zero traction left on the rentals (which were also literally falling apart at the seams). I do love that they have an all gender bathroom! And the staff was very nice. But the place was packed on a Saturday morning, almost from the time they opened their doors. Not sure I would return here unless I was going...