Gitana Restaurant — Restaurant in Burbank

Terrible! Did not know it was a hookah bar and there’s NO accommodation for non smokers. I asked to be seated away from others who smoked and told the waiter that I have severe asthma and allergies. He said no problem. The restaurant was virtually empty and within minutes he seated 2 people RIGHT next to me who immediately fired up a hookah! WTAF!? I had to keep my mask on between bites of food& drink but that didn’t protect my eyes from puffing up! I asked that the tv be turned up so I could watch the NFL Sunday game. Had to ask 3 times before it was BARELY turned up. When I first arrived I had to hunt for someone to let me be seated. It was nearly 5 minutes of walking around and standing and calling out “hello” before anyone showed up. The younger of the 2 waiters was quite surly. Had to ask for the table to be cleaned before I sat down because there was food all over all the tables. Could not get a refill on my drink because the waiter was AWOL, but he started showing up with charcoal a lot and would rush away without checking on me. I bed to get up and follow him to ask for service. The Falaffal was ok with pickles and only 2 little slices of tomato. The ful medames was HORRIBLE! Overcooked, tasted weird, WAY TOO much salt, ZERO lemon or garlic flavor. Barely garnished with about 1 tsp or less of diced tomato and hardly any fresh parsley which was over minced into mush. The pita bread was so dry and tasted like cardboard. They serve CHARBUCKS iced tea and refills are NOT free and VERY EXPENSIVE to begin with and they seemed resentful that I asked for water with lemon and I got no lemon. . ALL Charbucks restaurants I have ever been to provide free refills and I told the waiter so and he had the lame excuse that “this isn’t Charbucks” The iced tea at Charbucks is the only I thing there I can drink. I cannot gag their burnt “coffee” Swill down. I have NEVER had to sit a negative review, and don’t want to hurt anyone’s business, and my negative review will have ZERO impact as this is really highly rated by most people and that’s great for them, but this is mainly for those who may want to know the things I learned the hard way. I HOPE the management reads this and may be a little more considerate and accommodating for non smokers and people who are vulnerable around smoke. I wish I had left before the smoking incident went down, but was starving and really craving Mediterranean food....

Oh boy! How this place has fallen, for the past three years we had large events at Gagtana’s but after the service we experienced this last event they have lost our business.

Bartender - probably a young kid trying to make drinks by google searching the recipe, I’ll take the guessing out for all of you, get a beer and be happy with it. There is no mixology happening here.

Waiters - seems to be overwhelmed with the amount of business coming in, very slow service.

Chefs - food is good depending on what you order, from reviews of our party their pizza is one of our favorites. But, the service is again slow from the kitchen, appetizers took 35-40 minutes. Entrees over an hour. My recommendation if you choose to come here place your food order right away so you don’t loose your appetite waiting.

Hookah - good depending on who is working on your bowl. They do overall a good job and will comp out a bowl if you don’t like it.

Overall experience was mixed, but for a resturant in burbank I would say this place has lost its touch, they had great employees here in the past but it seems to me bad management and ownership has...

LOW CLASS MANAGER AND STAFF ARE WORKING W 0 CUSTOMER SERVICE!!!!!!! We went this place they asked for check ID and on my ID has small punched because I did change my last name but still can scan ,see date of birth name and picture totally fine also had a letter from DMV! The waitress said can't accept that we called manager (walking so unprofessional and you could tell he was totally high) he said same thing wo listing to me or asking if I have a letter from DMV! He wo talking politely and professional way started screaming on us in font of every one and saying if cops come it's felony I have to pay $10000...(even the night before I went to the club also another bar wo any problems they let me in )which We told him even if cops come they can scan id and see everything is fine!!anyway we left there and told him we will go cafe o! That low class MANAGER called cafe o right in front of us telling them to not take us in!!!! BUT guess what the staff in cafe o are so professional and know how to treat u! I'm so sorry that I wasted my time to go there and get yelled at!!! Instead of getting high go learn how to give a CUSTOMER...