Victory Auto Body — Attraction in Burbank

I had the strangest and weirdly most pleasant experience with victory auto body. I took my car in for windshield and roof repairs at the recommendation of my insurance company. It took a while for them to replace the roof and windshield, but they were really kind every step of the way, from communication to scheduling to answering any questions I had (Jonathan is a great guy!). The two brothers helping me out, Harut & Karo, were also awesome.

When I got my car back, I noticed there was other cosmetic damage to completly different parts of the car. Needless to say I was furious, but I contacted my Insurance and brought it back to Victory autobody the following week. One of the two amazing brothers that works there, Karo, was really upset and super apologetic. He said this wasn't the kind of work they do, which my insurance agent had also said. He said they'd take care of it and to not worry at all. After about a week they replaced a window, inner panels, buffed out scuffs, and touched up everything. At no extra cost, and with nothing but smiles.

This place is really fantastic and while I had a bit of a weird experience up front I'd definitely recommend them to anyone. They stand by their work and it's no wonder they have such a high...

I called in because we had our catalytic converter stolen from our car and our insurance (who has a contract with this shop) refers them to us. When I called they were very helpful and wanted to set up an appointment to check out the damage done. They even told us that the part was out of stock and we would most likely have to wait from 2 to 3 months. We thought that was fine just because we needed to get the ball rolling on the repair. After talking to the insurance rep at the shop and looking at what the policy was going to cover, they just blatantly told us that they weren't going to do the job. Almost as if they weren't satisfied with the pay they would get from the insurance. The guy I spoke to even went as far as to tell me that the shop "Doesn't like to do those kinds of jobs". I was really hoping to work with them since we need our car. Too bad this had to happen. Hope this helps anyone in a similar situation.

Edit: this is the place I called. The one on Magnolia. I'm not sure how the owner would just assume I called the...

I recently had my car serviced at here, and I must say, the experience was nothing short of exceptional. From the moment I stepped in, the staff were warm, professional, and incredibly knowledgeable. They took the time to explain the process in detail, ensuring I understood what was needed for my car.

The work done on my vehicle was outstanding. Not only did they flawlessly fix the issue, but they also went above and beyond from a customer service perspective. I’m so fortunate to have them in the neighborhood. The attention to detail and care was evident.

What really sets this shop apart is their commitment to customer satisfaction. They kept me updated throughout the repair process and answered all my questions with patience and expertise.

I highly recommend Victory Auto Body to anyone in need of repairs on their car. I’ve been to a few body shops in the area, but here their blend of exceptional service, skilled workmanship, and a friendly atmosphere truly makes them stand out in the field. Thank you for taking such great...