Yesterday, we had horrible experience with your facility and your managers. My wife is a longtime fan of Jason Mraz's art. And when we found out that he would be performing in Gary,IN at the Hard Rock Casino, we immediately purchased tickets a month before the event. We were not even bothered by the fact that it was far from our home. All month my wife was looking forward to how we would have a great time at the concert. And now the long-awaited day X has come , my wife and I, after a working day, drive an hour and a half to the Hard Rock Cafe.  Excited, we arrive at the place, park the car and go inside the Hard Rock Casino. A yong lady  meets us at the entrance and asks for our documents. Naturally, I have a driver’s license, but my wife doesn’t have a driver’s license-she doesn’t drive a car and doesn’t have a passport with her either. No one even thought that we needed to take it with us. As a result, I can go inside, but my wife can’t! The manager was called to come to the reception. The manager didn’t want to listen to us and talk to us, We showed her a photo of the document on our smartphone, but this was not enough for her. She refused to listen to us. She wasn’t even bothered by the fact that we are foreigners, we’re from another country, we’ve been in the USA for 5 months, we came to a concert, we’re not going to play slot machines, we’re not going to buy alcohol, since we don’t drink at all, and the fact that we  we came from another state, she wasn’t interested in that either, we look adequate, we don’t look like some eccentrics or inadequate people, we showed her our purchased tickets, all we had to do was GO TO THE CONCERT HALL, THROUGH THE HALL WITH Slot MACHINES. This is such nonsense to be honest. We asked her to accompany us to the concert hall so that she could be convinced that we were not deceiving her. She listened to nothing, she rudely insisted that we leave the premises of the Hard Rock Cafe. My wife and I were disappointed, naturally my wife cried out of resentment from this whole absurd situation. But we did not give up and decided to go through another entrance, we expected that nothing would come of it, but we just decided to try. As a result, this manager naturally warned the reception workers and was already waiting for us there, in the end, after another refusal, we were absolutely convinced that we would not get to the concert, no one would let us in. We went outside and sat down near the entrance. A minute later,two police cars drove up to us, a policeman came out and said that we “tried to break into” the Hard Rock Cafe 3 times. To which we simply smiled and said that not 3 times, but only 2. It was a very funny and stupid statement. We replied that no one was trying to break in, we wanted to calmly enter through the main entrance to the concert, with officially purchased tickets. And in general, I have a document confirming my identity and I have every right to enter the Hard Rock Cafe for a concert, but my wife does not have documents, since in our entire history of attending concerts we have never taken passports with us. And here, just because to get to the concert hall,you need to go through a hall with slot machines and a bar, they don’t let us in! This is absurd and nonsense. In the end, the policeman also didn’t care about our situation. To which he told us to leave the territory of the Hard Rock Cafe.  And while we were walking to the car, disappointed and lost, police cars were driving behind us. It's very funny, honestly.  This is the first time we encounter such an attitude towards ourselves. There are simply no words to describe how frustrated my wife was. Okay, I’m not a fan of Jason Mraz’s work, but my wife, she’s been a fan of the singer for a very long time. Living in our hometown, on another continent of the world, the probability of getting to his concert was “0” percent, since he would never come to our country. While we are here in the USA, we thought this would be a chance for my wife to attend a concert of her favorite singer. What a pity😔