O'Reilly Auto Parts — Attraction in Canyon

I could not be more thankful for Troy and Alicia helping me out in my time of need. Truck broke down 8 miles outside of town. Got a tow to O’Reilly’s and they helped me work to diagnose the problem. We thought it may have been the battery/alternator as it wasn’t really wanting to turn over. My battery was still under warranty and they assisted with that while I purchased a new alternator. Troy stayed after his shift to help me install it. When that didn’t work, Troy and Alicia both helped to identify it was actually the fuel pump had gone out. I called for a tow truck but my rental car picked me up before it got there. Alicia held my keys and gave them the information to have it towed up the street to get worked on. Now when I come through again, I’ll definitely stop by to purchase any maintenance products I may need from this store as they went above and beyond...

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Yall, this is Red Waddell, the manager of Oreilly in Canyon. I am thankful for your business and appreciate you spending your money at my store and helping me raise my two Children. I'm exited (most) every day to open my store and get y'all running and back on the road. My job is to make sure you get what you need as fast as I can and for the best price. Just because we are now the only parts store in town doesn't mean I'm willing to let our service fail. I know Amarillo is just down the road but you chose to walk into my store. Sincerly, thank you.

Christopher "Red" Waddell Oreilly Auto...

I just had THE GREATEST customer service experience with Joseph, who I think is the store manager and if he’s not then he needs to be! I came in needing a battery hold down rod. Joseph took the time to come out, measure the length needed to properly fit the battery, and even installed it for me. I’m not handy, but I could’ve done that easy job and Joseph without hesitation took the initiative and demonstrated excellent customer service. When the butterfly wing nut wasn’t going to work, due to the bar I had in place, he went and found a nut and a washer that would fit. Thanks Joseph, you were excellent...