Triangle Aquatic Center / TAC TITANS — Attraction in Cary

We went to a baby swim class and the instructor was so-so. She was just a kid and likely wasn't taught how to teach the class. We decided to give it another shot since we had signed up for 8 classes. 30 minutes before the next class we were called and told it was cancelled in a message. I almost didn't call back and simply turned the car around (since we were already on our way) but decided I should call and ask why it was cancelled so close to the time of the class. I was told that 2 out of the 3 parents called to complain, it wasn't what they expected. That is when I realized they weren't calling to cancel this weeks class as she had portrayed but ALL the classes. There was no mention of this in the message I received, if I had not called back I would have gone the next week! I was told I would receive my money back for the class and to expect it in the mail in the next 2 weeks (that was over a month ago, still no check). I also requested that Julia (I was told she was the manager) call me to discuss how poorly this was handled. Surely, they knew more than 30 minutes before it would be cancelled and if they did not then the instructor was there and they should have offered my child her swim class and then offered to move her to a different class. I wouldn't be quick to tell people others complained, it would have been much smarter to continue with my child's lesson. As stated, I wasn't impressed either, but they are just babies and I didn't really know what to expect. Maybe moving her to a different teacher would have helped and we would have continued. They also only wanted to give us a partial refund, charging us for the first class, I explained how we were already in the car with a kid in a swimsuit going to her second lesson and that it was very rude and inconvenient to cancel now so I expected a full refund. After being on hold for 15 minutes, they agreed and also agreed that Julia would call me. Still no check and still no call from Julia... I wonder how many more times I will have to call back until I get this resolved. It may be a cheaper center, but it is worth it to spend more elsewhere since you get nothing for the dollars spent at...

To enhance the safety and efficiency of street monitoring, I suggest implementing some measures to improve the visibility and clarity of traffic signs. One of these measures is to paint one-way arrows on the pavement of one-way streets, so that drivers can easily recognize the direction of traffic and avoid entering the wrong way. Another measure is to add reminders on both sides of the zebra crossing, such as "Please watch for pedestrians" or "Slow down for crossing", or to install warning lights that flash when pedestrians are crossing. These reminders can help drivers to reduce their speed and pay more attention to the people on the road.

A related issue is that many children disregard the zebra crossing and dart across the street, causing many drivers who are picking up their children to slam on the brakes, which creates a safety risk. As a parent of two boys, I strongly urge both students and parents to use the zebra crossings. This is not only for your child's safety, but also for your own responsibility.

The staff parking situation at the Triangle Aquatic Center was unclear and inconsistent. I followed some expert advice and limited the access to the parking lot near the entrance, but this caused some dissatisfaction among the customers. Someone reported the issue to the reception and then a staff member came to modify the parking policy. According to the policy, the parking lot in front of the TAC is open to everyone until it is full, but this leads to different views among the customers.

I would like to draw your attention to a serious safety issue in the parking lot. It has come to my notice that some drivers are making U turns in the parking lot, which poses a great risk to pedestrians and children who may be hidden in the blind spots on both sides. I have witnessed several such dangerous situations that could have resulted in accidents or injuries. I urge you to take immediate action to prevent this behavior and ensure the safety of everyone in the...

This is a relatively nice facility, especially now that they have addressed the previously horrid parking situation (at least from what I can tell, having not been allowed in it to watch meets for 15 months of 15 days to slow the spread), but the facility director Mark Frank is extremely aggressive and inappropriate with his actions and character, and that is very unfortunate. I requested to speak to him to ask a question requesting to view the commercial image release addressing the facility’s commercial streaming, and sale of recorded races, of underage minors in swimsuits, and was dismissed with a very flippant answer. Moments later I was verbally accosted by Mark on my way to the parking lot with another parent. The entire incident was recorded, as previous phone conversations between Mr. Frank and parents regarding the streaming have been met with similar hostility. My concern is that public images typically involve a completely separate release than those that are sold/made available for a profit, and with speedo clad children and the internet, this is an area of concern for matters of safety. There has recently been a successful lawsuit in little league baseball over this exact issue, and I imagine it stemmed from a cocky and defensive response just like this one. One would think that a business would want to handle sensitive matters like this with sensitivity and not aggression and anger. Parents asking questions about safety issues are not “starting trouble,” we’re doing our jobs and advocating for our children. Mr. Frank needs a lesson on how to speak to the people, and probably a safety review on why it’s unwise to follow women out into the parking lot. Yikes. When is that ever appropriate? Not...