Nike Fenton — Local services in Cary

After going to the Nike drop website for some panda dunks 🐼 for my daughter Bday after every failed attempt. I sat in my car thinking about the new spot that just had opened literally in tears trying to find these shoes without having to pay over price for them as I was walking towards the door I knew I probably wasn’t gonna walk out with them because I knew they would have been sold out . I walked towards the shoes to only see that they were not on display ☹️ but that’s when 2 Amazing gentleman approached me (RELL & SEAN) to ask me about about what I was looking for. Me desperately trying to make my daughters birthday a special one I told him what I was longing for and he said YES! The magic word that he has them 🥹 I was so overwhelmed and wanted to cry but I was too embarrassed to lol when I say that there are truly good people out there and great customer service on point….. I couldn’t ask for anything better this has been my Amazing experience and I will definitely come there again 💙 Rell & Sean You guys...

Changing my review from good to Mid. You guys screwed up my return transaction. Now I'm hunting down my refund. Instead of exchanging, you refunded to your system and made a new purchase with a new order number. Went to return online cuz shoe was still defective. Which is now a hassle to get refund because of the new order number you created in store. And most associates, in store or on the phone have no idea how their system works. Took me to talk to 5 people to straighten this out and also calling my bank. The stores system and online systems are completely unlinked and messy. Corporate had to override transactions between the two and create cases to be resolved. If you buy from store. Return to store. Buy online. Return online. They don't tell you this but if you want to your refund, do as mentioned because they will not tell you. And there's a flaw in the system allowing returns with zero dollars balance, while receiving the return, due to your exchange method ultimately resulting in stealing...

Today I went to the Nike store at Fenton square and was highly disappointed. I had a coupon through the official Nike app for 15% off in store and was told that I couldn’t use it. I normally order all my shoes from the app and have them shipped, but I was out with family at Fenton Square and decided to go inside of Nike store.

As I was about to purchase I showed the cashier my coupon and he states the don’t use the coupons because boosters use the coupon to buy the shoes and recreate Nike accounts to continue to use the 15% off. Not sure what that had to do with me. I made my purchase anyway without the 15% off. I asked how long has this been a rule and he states “about a month or so”. I’m completely confused because I have a friend who was just there last week and was able to use her 15% off without any problems. Not to throw the race card but my friend is white and of course I am black. This has been sitting heavy on my heart since I left earlier today so I felt compelled to write...