Best Buy — Attraction in Casper

Worst shopping experience ever. I'm going to some of the story quickly.

90-year-old father buys a Dell computer from Best Buy and has it in the geek squad three times before the 30 day warranty was out. The fourth time he took it in they told him that the processor was bad and could not be repaired. All four times he had the same problem.

I took my father to a computer store and looked at a computer and Apple that would not have so many issues. Upon trying to return the computer the manager said it had been beyond the 30 days and that he no longer could receive his money back. I asked the manager how many Times has this computer been in for the same problem within the first 30 days and he would just look at at me and stare, so I would ask him again and again he looked at me and just stared the third time I raise my voice thinking either this guy is mentally retarded or duff I asked him how many times has this computer been in the store within 30 days . The manager told me he didn't like my attitude and that I was going to have to leave. I said I have to leave because you can't answer a very simple question. I asked him why won't you answer my question and once again he said you're going to have to leave. I don't understand what was so difficult about question my point to him was at the computer that they sold him have been in three times prior to the 30 day. With the same problem and it never worked and now that my father wants to get a different computer at a different store and get his money refunded they were not going to do that. It was a scam to drag it out to have him switch to something he didn't want.

I called corporate headquarters want to call and complain on how I was treated but really to try to get a resolution for my father on a computer that never worked and never was going to work and was told it was never going to work by the geek squad. Corporate actually told me that they cannot make the manager do anything he doesn't want to do. But did feel that my father was worth having a gift certificate for his troubles.

So the corporate guy called the store and during the same time my father was there exchanging the computer out. My father is 90 years old and clearly taken advantage of.

My complaint about Best Buy is that this is probably a moral issue . You sell somebody something that doesn't work and never is going to work and clearly has been in for repair three times prior to 30 day leeway they should receive their money back and let them do what they want with the money. It's clearly not Best Buy's policy to let you get your money back. The lousy bit of money that. The manager was able to keep on my father lost 100 times on me and my family.

I will never shop there again I've Learned one valuable lesson that when you want something go to the specialist. If you want to buy a television go to a specialist television store, you want to computer go to a computer store, you want to fridge go to the fridge r store.

I've been in sales for the last 50 years I've never spoke to a customer in such a town never would. You do what's right for the customer to keep the business over the long run. This manager clearly has no tack no experience no patients no nothing and should've been fired.

Never buy from Best Buy only if you have to. Disgusted in...

This has hands down been the worst experience with an online order I have ever had anywhere! My fridge that I ordered was supposed to be here February 26th. I finally got it in on May 13th and it was damaged by the delivery folks! The installation/delivery team broke the housing on my porch light, broke my weather proof strip on my door, and broke the valve completely off on my main water line during installation too! They also failed to measure my fridge in 2 ways before getting it off the truck. They just measuerd the depth but never the width. Turns out the width was 1-1/4 inches smaller than the depth which makes a huge difference when going through a door! It would have fit just fine through my door if they would have measured it properly, and would not have been scratched or dented when they forced it through. If they didn't want to measure it properly, they could have at least tried getting it through another door on my home. But no, that's too much work apparently. It's easier to just damage a $3,000 fridge that was paid in full already. Between the date that my order was placed (February 12th) and my delivery date, I spoke with at least 8 different people over the phone (none of which could give me the same story/information). I also went into my towns physical location several times to get an update on my order and spoke to 4 different people. My last time going into the store (May 10th) I demanded an update on my fridge and along with a tracking number. Everytime I called, they said it was in transit but couldn't give me a tracking number or even tell me what town it was in. Turns out it had been sitting up at my towns location for a couple of weeks!!!!! Not one single person attempted to call me to let me know my fridge was in and it never corresponded with the online system that it was at the store! My name, phone number, and order number were on the box!! Why would no one call me? I will NEVER buy anything for Best Buy again, unless I absolutely have too. What a...

I just left the Best Buy store today. I needed to exchange my Bluetooth Bose and get a new one. Unknown to me that when I bought there geek squad extended warranty, it was a one-time use. It was not explained to me that way, I was explained that it didn't matter how many times I returned it in the two-year period, I would be taken care of by buying their geek squad extended warranty. Chrissy one of the managers in the Casper Wyoming store was the second manager I talked to. Chrissy was very rude and aggressive as well as hostile. She shoved the box and receipt back at me across the counter several times because she couldn't hold her aggression back when I asked for them to give me a new warranty with the new product because I was misinformed. The box with the product almost fell on the floor until she caught it, but the receipt did fall to the floor. I had to pick it up. She said very loud and rudely that I could call 1-888-Best Buy. So I did, thinking I could get some help from them. All corporate did was take my complaint. They wouldn't let me talk to a supervisor. And of course I didn't get to speak to anyone in the United States. They wouldn't help call the store and have them exchange it either. They said it is up to the store manager's discretion. I believe their a corporation and not a franchise. So it sounds like they are okay with their managers treating their customers in a poor, rude aggressive manner. Another manager in the Billings Wyoming store, "Rashad" , has an issue with being rude and aggressive too. We will definitely not be buying anything from Best Buy anymore.

As I have already been informing anybody I come in contact with; such as friends, family, strangers, etc... letting them know about this situation and how I was treated. To not shop at Best Buy, because of how you will be treated when you want to return something or exchange something that is...