Ascension Seton Cedar Park Hospital — Attraction in Cedar Park

I have had two experiences with this facility. The first was an ER visit for severe kidney pain, I was sent here by my urologist on call doctor. The triage nurse struggled to do the intake due to language barriers but we got through it. The lab tech was a slob and got blood all over the chair, floor, wall and my feet and left it as he brought the next person in behind me. The CT tech became inpatient I could not walk fast enough for him and got a wheelchair, in the process he rammed my ankles with the wheelchair leaving a goose egg. He didn’t understand the pain was keeping me from climbing up on the table so I asked him to lower it, resentfully he did so but when the exam was over he didn’t lower it. When I ask him to he said “your tall I am sure you can make it”. Then once back in the wheelchair he didn’t put the footrest down and despite the pain made me hold my feet up back to the room. Thankfully the nurse and physician were compassionate and helped get my pain under control and gave me home meds to help until my surgery that was scheduled for a week later.

Fast forward 1 week I had kidney surgery for an obstruction that was not a stone and required ureter resectioning. I was in so much post op pain and live a significant distance away so we opted to stay overnight for pain management. This was hugely disappointing and I wish I would have gone home. The first nurse I was assigned started an IV then tells me there is a fluid shortage so she can’t give the fluids ordered. She did give me pain meds but they barely took the edge off. This was about 4 pm, the aide took my vitals around the same time and in the process knocked over a drink on the bedside tray. She said she would come back to clean it up and I never saw her the rest of the night. At 7pm there was shift changed and I hoped it would get better but it could not have been worse. I communicated my pain was still very high and the nurse told me he needed to transition me to my home meds so I could go home in the morning. IF we were in front of the pain I would have fully agreed, however when I shared my concern he stated “it’s my decision not yours”. Had my husband not have already left to take care of our pets I would have left right then. When I ask about the fluids he also stated “you won’t be getting any, you can drink water”. Add on top of this an elderly patient yelling at the top of his lungs and giving me a crushing headache. The night staff also yell up and down the hall room to room all night in general conversation. I ask for something to help with the pain at 4am and at 8:30 when the next nurse came on she agreed at 4 am I should have received another dose but did not so she did get me something And I ask the hospitalist to please let me leave, I have had several major surgeries including a brain tumor, and this was by far THE WORST hospital experience ever. When it was time to leave the nurse simply left me to walk with my husband. He walked me to the lobby and the admissions from the day before happen to call for my next day check in. I told her I was extremely disappointed in the care I received and that I will communicate to my surgeon I will not come back here again. She urged me to submit a Google review if I did not receive a survey. I hope others can benefit from my providing feedback. Having worked in healthcare for 15yrs it is tragic to watch the decline in acceptable...

I’ve been to this hospital many times, I had my baby there almost 17 years ago when they had first opened and I thought I would always go back to here for any emergency care, over the years the health care, nurses, doctors and level of care has deteriorated tremendously and this last visit to the ER and this visit - my family nor I will ever go back. I have lost complete trust and faith in this facility. The only saving grace I had was absolutely wonderful ICU nurses which makes me sad to write such a negative review given the top notch care those specific nurses provided.

The doctor and nurse practitioner were uncaring/lacked compassion and the NP was very accusatory in my need for pain meds while I was experiencing pancreatitis. I don’t drink, I don’t smoke, I don’t do drugs and the accusatory tones like I was attention seeking for pain relief is absolutely ridiculous, in all my years of dealing with this issue I have never been told to keep my pain level at a 6 - pancreatitis is hands down the worst pain I have ever experienced and that’s unacceptable, deal with people on a case by case basis and get to know your patient, I felt I couldn’t advocate to her in the way I needed or she might withhold medication. Less than 24 hours of being moved from ICU I was sent home with both nurse and Dr saying I could basically ride it out at home after they supposedly “lost me in the system”, no Doctor came to visit with me and go over my case until the end of the day at 6pm as an afterthought and was told I’d be better off at home. After being sent home they did nothing to correct the wrong prescription pad that was considered invalid at Walgreens and never corrected the issue, despite 10-12 calls with various individuals. I decided to ride the remainder of my pain sans pain meds at home because I refused to go back to a facility I just couldn’t trust. The ER part of my visit was no different, I heard nurses complaining about patients, overheard other patients medical information, complaining about my diagnosis and the triglyceride machine being down and them not being sure if they were going to admit me or not, The first guy I saw said he was new and didn’t know what he was doing, subsequent nurses in med surge also complained about having to put an IV in that they don’t know how to and that nurses don’t really learn how to do that at school. I would advise people to go to ANY other hospital than this one if you’re looking for a level of care where you feel safe, secure and taken care of because unfortunately this...

Going to this hospital in the past I've always been treated very well. BUT THIS VISIT WAS DIFFERENT! This time in the emergency room I was treated very well and my first day in ICU I was treated very well. But the second day My nurse was late and they put me with somebody else who had a trainee named Nathaniel from California and he was a nightmare! He was kind, gentle, and caring if his supervisor was there but if she wasn't he seemed almost excited to be mean. Nathaniel, a pretty boy whose bedside manner was horrific unless the supervisor that was training him was around. But if she wasn't around anything I said was completely ignored. I had two separate IVs in and explained that they had only been able to get draws out of one not the other and he promptly decided to hook up to the one they couldn't and pull the plunger all the way back and snap it blowing the vein. Like I was already a corpse. When I mentioned that to another nurse she laughed and said oh Nate. When they got ready to downgrade me from ICU to another level he started to put all my stuff on top of me on my bed and saying you need to pack your stuff up we're moving you. I asked if I couldn't just keep my bed he said no I was moving all the way to the other side of the hospital. It was one hall. I could have walked to and I was sick. It was the same hall that he had come from as his regular spot and on the way by asked another nurse "room so and so ok?" and the room he put me in was the one with the broken bed and the broken call light. Honesty I think it was done vindictively because I told him he had a horrible attitude for a nurse. And from the minute that I was to go back to a regular room until I was let out I was less than impressed. I couldn't get an extra pillow but I had had five extra pillows in ICU. I'm only 5'4 so when they set my bed up I had to bend my knees because it was broken and wasn't long enough. I'm a big girl and so it wasn't wide enough either and I really should have had a bed for someone closer to my size but nobody seemed interested in changing it out and the bruises down either side of my body from laying on the bars said it all. I worked in the hospital setting for 12 years and I know that patients can sometimes be demanding and that situations are not always ideal but never in my time in a hospital as a patient or in a hospital as staff did I see someone get such joy out of being mean as that Nathaniel. I can honestly say in spite of my previous good experiences I will think twice before...