Costco Wholesale — Attraction in Central Point

I have been a business card customer of this local Costco for over 20 years...I have noticed a difference from Supervisor Staff & employees a negative attitude for the last 2 years...something has changed in the way they treat customers...Not all employes act badly, just a few bad apples...Just a note about my recent experience...I have a highly trained Medical & Protection 8 year old Belgium Turavan Service Dog...I experienced untrained Staff & Personnel in ADA animal guidelines who rudely escallated a bad experience for me & my Animal...I would think they would be more trained to de-escalate a situation...I was in the store getting ready to leave after my purchase when 3 customers wanted to see my animal..My Animal was on a short 3 foot leash as I was in my powered wheelchair...My animal barked 3 times to warn me about a teenager who came very fast on my backside with some kind of noisy loud clicking rollar skates..My service dog just did what he was trained to do, to protect me by barking to warn me...Immediately I had 2 employees come up & rudely act like this was a bad dangerous situation when it was not...I tried to explain to them that they needed to find out what had happened as the animal was just warning me of the situation that had occured....Even the 3 customers that were standing there & knew what had happened tried to explain to employees...The 3 individuals even said to the manager to check out the animal as there was No Dangerous Animal situation...They just kept over-reacting & then 2 supervisors who had no idea what was going on came up & started negatively reacting...One of the supervisors even told me he did not really care about my business...I have never seen such a ridiculous uncaring assessment of the situation... Thes employees made a mountain out of a molehill, triing to show a high authority in a rude demeanor & attitude....I think it might be time to give Food-For-Less & Win-Co & more business...I have noticed that Costco has become a ANIMAL-UNFRIENDY store recently...I will be contacting my American with Disabilities Act (ADA) represenatives about Costco not following ADA requirements & guidelines for...

I was traveling through the Medford, OR area (11/19 @2-3PM), and grabbed some lunch from the food court. This is by far the most chaotic/busy Costco me and my family have ever been to. On our way to the food court, the TV's caught our attention (it's almost Christmas), so we decided to have a look. My 2.5 year old headed right for a display model near the floor, of course. He had just barely put his finger on the screen, not even enough to distort the color, right before I grab him up.

Just as this happened a male service member (middle aged, glasses, some graying hair) rudely stated we needed to keep him away from the TV as it was expensive all the while he was talking on the telephone. $1999, I get it, it was. I had escorted my son away, I jokingly made the passing comment that the TV "wasn't thaaat expensive" and we all walked away.

We were two aisles away from the incident and while the service member was still on the phone and we were no where near any more TVs, decided to yell at us saying that "YES, They are VERY expensive and we can't have kids playing around them." We were obviously walking away and no longer near them, yet he decided to continue to assert his dominance and make sure he had the last word.

My wife promptly told him, "we heard you the first time A-hole." This was the first and only bad experience we have ever had from a Costco employee and we are completely appalled that we or anyone would be treated this way. He didn't even bother to get off the phone to talk to us.

I would have stayed and complained to management but because I had another child with a disability, this incident on top of how busy it was had caused her to start to have a meltdown.

I am disappointed and regret my membership. Perhaps the "EXPENSIVE" TV's shouldn't be placed on the floor of a "family friendly" store. Guess we will be purchasing a TV elsewhere.

*image not from the actual...

As someone not inclined to stock up for the next scarcity event, nor having the pantry/garage/bombshelter space to accommodate pallets of toiletries and bushels of grain, Costco isn't usually the first destination that comes to mind when planning a run to the market. However, with the rampant inflation and stagnant wages, it seemed foolish not to start buying 12 pack bundles of Bangladeshi sweatpants and 6 gallon buckets of Soy sauce to get me through the winter At least I had thought focusing on a few staples would be the right strategy to approach this monster of a store, but when I finally found myself inside, confronted by the convulsing crowds of shoppers streaming through the aisles like ants aroused at the smell of some heady bait, it became impossible to focus on evaluating the offerings. I observed instead, the devoted followers of the Costco experience; the families bickering playfully about what items thrown into the cart constituted excess, the college high school students rolling with their crew in search of something to satisfy the marijuana cravings, members of assorted cults and community groups staying firm in their resolve to only buy what was scribbled on the list given to them by their leader. But even within this pleasant microcosm of society there was a feeling of obligation; of filling your shopping cart beyond the rim, of cramming your SUV to capacity, of forcing your kids to contort their bodies in an effort to accommodate the purchases. As far as clubs go, it isn't the kind that fosters a heart-felt sense...